All Systems Operational

General_Service_Updates_Genomics_England Operational
90 days ago
100.0 % uptime
Today
NGIS_Production_Environment Operational
90 days ago
99.99 % uptime
Today
General_Service_Updates_NGIS_Production ? Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Ordering Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_M.I.Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_CIP-API Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_CVA Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_IGV Operational
90 days ago
99.92 % uptime
Today
NGIS_PROD_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Cancer_DSS Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Environment Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_NGIS_UAT ? Operational
NGIS_UAT_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Test_Ordering Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_M.I.Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CIP_API Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CVA Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_IGV Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Cancer_DSS Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - Production Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - UAT Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - SIT Operational
90 days ago
100.0 % uptime
Today
100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
100K_CIP-API Operational
90 days ago
100.0 % uptime
Today
100K_SNP Operational
90 days ago
100.0 % uptime
Today
100K_Congenica Operational
90 days ago
100.0 % uptime
Today
100K_MI_Portal Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Labkey Operational
90 days ago
100.0 % uptime
Today
100K_Open_Clinica Operational
90 days ago
100.0 % uptime
Today
Cloud_RE Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Cloud_RE ? Operational
90 days ago
100.0 % uptime
Today
CloudOS Operational
90 days ago
100.0 % uptime
Today
VDI Operational
90 days ago
100.0 % uptime
Today
AWS_Workspace Operational
90 days ago
100.0 % uptime
Today
Research_Environment Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Research_Environment Operational
90 days ago
100.0 % uptime
Today
RE_Confluence ? Operational
90 days ago
100.0 % uptime
Today
RE_Labkey Operational
90 days ago
100.0 % uptime
Today
RE_Data_Discovery_Portal Operational
90 days ago
100.0 % uptime
Today
RE_High_Performance_Compute_HPC_HELIX Operational
90 days ago
100.0 % uptime
Today
RE_Participant_Explorer Operational
90 days ago
100.0 % uptime
Today
RE_Research_Portal Operational
90 days ago
100.0 % uptime
Today
RE_IVA Operational
90 days ago
100.0 % uptime
Today
RE_Airlock_MFT Operational
90 days ago
100.0 % uptime
Today
Atlassian_Suite Operational
90 days ago
100.0 % uptime
Today
GE_Jira_Service_Desk Operational
90 days ago
100.0 % uptime
Today
GE_Jira Operational
90 days ago
100.0 % uptime
Today
GE_Confluence Operational
90 days ago
100.0 % uptime
Today
PanelApp Operational
90 days ago
100.0 % uptime
Today
Generation Study (Newborns) Operational
90 days ago
100.0 % uptime
Today
Generation Study Portal Operational
90 days ago
100.0 % uptime
Today
Generation Study Website Operational
90 days ago
100.0 % uptime
Today
Generation Study CRM Operational
90 days ago
100.0 % uptime
Today
Variant Review Tool Operational
90 days ago
100.0 % uptime
Today
Newborns Pipeline Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_Internal Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_External (Coming Soon) ? Operational
90 days ago
100.0 % uptime
Today
Aspera Operational
90 days ago
100.0 % uptime
Today
Aspera ? Operational
90 days ago
100.0 % uptime
Today
GitLab Operational
90 days ago
100.0 % uptime
Today
GitLab Operational
90 days ago
100.0 % uptime
Today
Artifactory Operational
90 days ago
100.0 % uptime
Today
Artifactory ? Operational
90 days ago
100.0 % uptime
Today
WEKA Storage Platform Operational
90 days ago
100.0 % uptime
Today
WEKA ? Operational
90 days ago
100.0 % uptime
Today
Lumen Operational
90 days ago
100.0 % uptime
Today
Lumen Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Manage Engine Operational
90 days ago
100.0 % uptime
Today
Manage Engine (Self-Service) ? Operational
90 days ago
100.0 % uptime
Today
Manage Engine (AD Manager Plus) ? Operational
90 days ago
100.0 % uptime
Today
Semarchy Operational
90 days ago
100.0 % uptime
Today
Semarchy Master Data Management ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

NGIS Production Environment: Maintenance and Cancer DSS v6.11.0 Release Notification Jul 23, 2025 17:00-21:00 BST

Dear all,

We would like to inform you of planned infrastructure upgrades and a software release for Cancer DSS in the NGIS Production environment. CDSSv6.11.0 will be released on Wednesday, 23 July 2025 from 17:00 (BST) to 21:00 (BST).

The CDSSv6.11.0 Release Note is now available in the 'GEL Release Documentation' folder in NHS Futures.

The main changes in the CDSSv6.11.0 release are:
- Ability to review refseq MANE select and clinical transcripts for SVs/CNVs
- BAF plot resolution improvements
- Ability to select GTAB PDF and display in draft and final status with corresponding disclaimers -Providing the ability to add interpretation to TMB and MS plots and add these to the GTAB page

Please note that all applications in the NGIS production environment will be unavailable during this timeframe.

Posted on Jul 16, 2025 - 14:22 BST

Research Environment - Maintenance Notification - CloudOS Data Release Jul 24, 2025 09:00-18:00 BST

Dear Users,

We would like to inform you of a planned release being deployed for CloudOS.

SW 5.7 Methionine Release will be deployed on Thursday, 24 July 2025 between 09:00 (BST) and 18:00 (BST).

Please note that we cannot ensure the normal functionality of the CloudOS application during this time.

This release will include a number of new features for CloudOS, including:
Data Science
-Lifebit CLI is now pre-installed and auto-configured in new Interactive Sessions.
-Manual setup still needed for resumed sessions.
Advanced Analytics
-Use CLI to access job details, logs, results, and manage datasets.
-Supports launching array jobs via cloudos bash array-job.
Workspace Management
-Admins can delete job results (if enabled), view session analytics, and manage storage and IAM roles via CLI.
-Platform now includes in-app update notifications and faster analytics refresh.
Organisation Management
-Org Admins can control result deletion, restrict access by IP, and manage data/workspaces programmatically.


You may need to clear your browser cache within the AWS Workspace to see the changes that have been applied in the release.

If you have any issues following this release, please let us know by raising a Service Desk ticket.

We apologise in advance for any inconvenience caused by this upgrade.

Best wishes,
Genomics England

Posted on Jul 18, 2025 - 16:53 BST

[GEL internal communication] Atlassian: Confluence Upgrade - 29 July Jul 29, 2025 18:00-23:00 BST

We will be undergoing scheduled maintenance during this time.
Posted on Jul 17, 2025 - 11:35 BST

NGIS Production Environment: Congenica Case Deletion - 31 July 2025 Jul 31, 2025 09:00-17:00 BST

Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 31 July 2025.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Posted on Jul 17, 2025 - 12:13 BST
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025
Resolved - This incident has been resolved.

If you are still experiencing access issues or slowness in the Research Environment, please restart your AWS session. This will help remount your home directory correctly and restore full functionality.

Please follow the steps below:
Click Amazon Workspaces in the top left-hand corner.
From the drop-down menu, select Restart WorkSpace.
Wait approximately 10 minutes, then log in again.

Again, we apologise for any inconvenience this may have caused.

Jul 17, 16:40 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 13:49 BST
Update - Dear Researcher,

We are continuing to investigate this issue that is affecting performance of the Research Environment.

We apologise for any inconvenience this may cause.

Best Wishes,
Genomics England

Jul 17, 09:33 BST
Investigating - Dear Researcher,

We’re currently investigating an issue that is affecting the performance of the Research Environment.
You may experience difficulties logging in or accessing files/folders. Our engineers are actively looking into this as a priority, and we’ll provide updates as soon as we have more information.

We sincerely apologise for the inconvenience and appreciate your patience.

Best Wishes,
Genomics England

Jul 16, 16:23 BST
Completed - The scheduled maintenance has been completed.
Jul 17, 12:07 BST
Scheduled - Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 17 July 2025.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Jul 3, 12:00 BST
Jul 16, 2025
Jul 15, 2025
Completed - The scheduled maintenance has been completed.
Jul 15, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 10:00 BST
Scheduled - Dear all,

We would like to inform you of planned infrastructure upgrades and a software release for Cancer DSS in the NGIS UAT environment. CDSSv6.11.0 will be released on Tuesday, 15 July 2025 from 10:00 (BST) to 14:00 (BST).

The CDSSv6.11.0 Release Note is now available in the 'GEL Release Documentation' folder in NHS Futures.

The main changes in the CDSSv6.11.0 release are:
- Ability to review refseq MANE select and clinical transcripts for SVs/CNVs
- BAF plot resolution improvements
- Ability to select GTAB PDF and display in draft and final status with corresponding disclaimers -Providing the ability to add interpretation to TMB and MS plots and add these to the GTAB page

Please note that there is no impact to the NGIS production environment during this timeframe.

Jul 11, 16:10 BST
Completed - The scheduled maintenance has been completed.
Jul 15, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 10:00 BST
Scheduled - Please be aware that during the time of the maintenance, the platform will be in a degraded state for a few minutes where it won't be processing newly submitted data.
Jul 14, 11:19 BST
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
Completed - The scheduled maintenance has been completed.
Jul 9, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 17:00 BST
Scheduled - Dear all,

We would like to inform you of an outage on the NGIS production environment, to implement some planned infrastructure upgrades. The outage will be on Wednesday, 09 July 2025 from 17:00 (BST) to 21:00 (BST).

Please note that the NGIS applications will be unavailable in the NGIS production environment during the advised timeframe.

If you have any queries about what changes will be implemented in the planned window please contact the Genomics England Service Desk.

Jul 2, 15:27 BST
Completed - The scheduled maintenance has been completed.
Jul 9, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 09:00 BST
Scheduled - Dear Researchers,

We would like to inform you of a planned upgrade to IVA and OpenCGA. The applications will not be available during the maintenance period.

Maintenance period: The applications will be unavailable Wednesday, 9 July 2025 from 09:00 (BST) to Wednesday, 9 July 2025 12:00 (BST).

Once the upgrade is complete, you will be able to use the application as usual.

We appreciate your understanding and apologise for any inconvenience caused.

Best Wishes,
Genomics England

Jul 2, 13:50 BST
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.