SERVICE: Interpretation Portal, Cancer DSS and IGV
SEVERITY: 2
GEL REF: GEL-277200
DESCRIPTION: Interpretation Portal, Cancer DSS and IGV Portals Unavailable
SUMMARY OF IMPACT: All services have now been restored.
Thank you for your patience and we apologise for any inconvenience this may have caused you.
Posted Mar 20, 2025 - 14:14 GMT
Update
SERVICE: Interpretation Portal, Cancer DSS and IGV
SEVERITY: 2
GEL REF: GEL-277200
DESCRIPTION: Interpretation Portal, Cancer DSS and IGV Portals Unavailable
SUMMARY OF IMPACT: Access to the Interpretation and IGV portals have now been restored. We are still working on deploying the fix to the Cancer DSS.
We appreciate your patience while we work to resolve this issue and apologise for any disruption to your work.
NEXT UPDATE: 14.45 (GMT)
Posted Mar 20, 2025 - 13:28 GMT
Identified
SERVICE: Interpretation Portal, Cancer DSS and IGV
SEVERITY: 2
GEL REF: GEL-277200
DESCRIPTION: Interpretation Portal, Cancer DSS and IGV Portals Unavailable
SUMMARY OF IMPACT: Users are currently experiencing issues logging into the Interpretation, Cancer DSS and IGV portals, following the technical issues we experienced during the Orion Increment 1.1 release last night.
We have identified a fix which is currently getting implemented and tested in the lower environments.
We appreciate your patience while we work to resolve this issue and apologise for any disruption to your work.
NEXT UPDATE: 14.00 (GMT)
Posted Mar 20, 2025 - 12:41 GMT
Update
Interpretation Portal, Cancer DSS and IGV
SEVERITY: 2
GEL REF: GEL-277200
DESCRIPTION: Interpretation Portal, Cancer DSS and IGV Portals Unavailable
SUMMARY OF IMPACT: Users are currently experiencing issues with logging into the Interpretation, Cancer DSS and IGV portals, following the technical issues we experienced during the Orion Increment 1.1 release last night.
We are still investigating the issues at the highest priority.
We appreciate your patience while we work to resolve this issue and apologise for any disruption to your work.
NEXT UPDATE: 12.30 (GMT)
Posted Mar 20, 2025 - 11:00 GMT
Update
Interpretation Portal, Cancer DSS and IGV
SEVERITY: 2
GEL REF: GEL-277200
DESCRIPTION: Interpretation Portal, Cancer DSS and IGV Portals Unavailable
SUMMARY OF IMPACT: We are aware that users are experiencing some issues with logging into the Interpretation, Cancer DSS and IGV portals this morning, following the technical issues we experienced during the Orion Increment 1.1 release last night.
We apologise for any inconvenience this may have caused you.
NEXT UPDATE: 11.00 (GMT)
Posted Mar 20, 2025 - 09:26 GMT
Investigating
SERVICE: Interpretation Portal and Cancer DSS
SEVERITY: 2
GEL REF: GEL-277200
DESCRIPTION: Interpretation Portal and Cancer DSS Portals Unavailable
SUMMARY OF IMPACT: We are aware that users are experiencing some issues with logging into the Interpretation and Cancer DSS portals this morning, following the technical issues we experienced during the Orion Increment 1.1 release last night last night.
We apologise for any inconvenience this may have caused you.
NEXT UPDATE: 11.00 (GMT)
Posted Mar 20, 2025 - 09:19 GMT
This incident affected: NGIS_Production_Environment (General_Service_Updates_NGIS_Production, NGIS_PROD_Interpretation_Portal, NGIS_PROD_IGV, NGIS_PROD_Cancer_DSS).