In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 2026 - 13:01 BST
Jun 23, 2026 - 13:01 BST
Scheduled - Dear research user,
The Double Helix HPC will not be available on Tuesday, 23 June 2026 from 13:00 (BST) to 14:00 (BST).
Logins will not be possible during this time and running interactive jobs will be affected, any jobs that are still running at the start of the maintenance window will be terminated and will need to be rerun. This will include any orchestration jobs you may have running for your workflows.
In preparation please:
* save any ongoing work
* terminate (using the bkill command) any interactive jobs that are running
* logout from your session prior to the maintenance window
We apologise for any inconvenience this may cause.
Best Wishes,
Genomics England
Jun 23, 2026 13:00-15:00 BST
The Double Helix HPC will not be available on Tuesday, 23 June 2026 from 13:00 (BST) to 14:00 (BST).
Logins will not be possible during this time and running interactive jobs will be affected, any jobs that are still running at the start of the maintenance window will be terminated and will need to be rerun. This will include any orchestration jobs you may have running for your workflows.
In preparation please:
* save any ongoing work
* terminate (using the bkill command) any interactive jobs that are running
* logout from your session prior to the maintenance window
We apologise for any inconvenience this may cause.
Best Wishes,
Genomics England
Jun 23, 2026 13:00-15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 2026 - 09:00 BST
Apr 30, 2026 - 09:00 BST
Scheduled - Dear Users,
We would like to inform you of a planned release being deployed for CloudOS.
SW 6.4 Elder Release will be deployed on Thursday, 30 April 2026 between 09:00 (BST) and 18:00 (BST).
Please note that we cannot ensure the normal functionality of the CloudOS application during this time.
This release will include 14 new features for CloudOS, including:
- Revamped Navigation for Federated Data, Data Science and Advanced Analytics
- Interactive Sessions through the Lifebit CLI
- Linked Folders in Snapshots and RShiny Apps
- Simplified Data Adding for Interactive Sessions
- Expanded Nextflow Version Support
- Deprecation of Community Tools
If you have any issues following this release, please let us know by raising a Service Desk ticket.
We apologise in advance for any inconvenience caused by this upgrade.
Best wishes,
Genomics England
Apr 30, 2026 09:00-18:00 BST
We would like to inform you of a planned release being deployed for CloudOS.
SW 6.4 Elder Release will be deployed on Thursday, 30 April 2026 between 09:00 (BST) and 18:00 (BST).
Please note that we cannot ensure the normal functionality of the CloudOS application during this time.
This release will include 14 new features for CloudOS, including:
- Revamped Navigation for Federated Data, Data Science and Advanced Analytics
- Interactive Sessions through the Lifebit CLI
- Linked Folders in Snapshots and RShiny Apps
- Simplified Data Adding for Interactive Sessions
- Expanded Nextflow Version Support
- Deprecation of Community Tools
If you have any issues following this release, please let us know by raising a Service Desk ticket.
We apologise in advance for any inconvenience caused by this upgrade.
Best wishes,
Genomics England
Apr 30, 2026 09:00-18:00 BST
General_Service_Updates_Genomics_England
Operational
NGIS_Production_Environment
Operational
General_Service_Updates_NGIS_Production
Operational
NGIS_PROD_Test_Selection
Operational
NGIS_PROD_Test_Ordering
Operational
NGIS_PROD_SFTP
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NGIS_PROD_M.I.Portal
Operational
NGIS_PROD_Interpretation_Portal
Operational
NGIS_PROD_CIP-API
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NGIS_PROD_CVA
Operational
NGIS_PROD_IGV
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NGIS_PROD_Congenica
Operational
NGIS_PROD_Cancer_DSS
Operational
NGIS_UAT_Environment
Operational
General_Service_Updates_NGIS_UAT
Operational
NGIS_UAT_Test_Selection
Operational
NGIS_UAT_Test_Ordering
Operational
NGIS_UAT_SFTP
Operational
NGIS_UAT_M.I.Portal
Operational
NGIS_UAT_Interpretation_Portal
Operational
NGIS_UAT_CIP_API
Operational
NGIS_UAT_CVA
Operational
NGIS_UAT_IGV
Operational
NGIS_UAT_Congenica
Operational
NGIS_UAT_Cancer_DSS
Operational
Third Party Integrator
Operational
Third Party Integrator - Production
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Third Party Integrator - UAT
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Third Party Integrator - SIT
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100K_Applications
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100K_SNP
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100K_Congenica
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Under Maintenance
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Under Maintenance
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Under Maintenance
RE_Participant_Explorer
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GE_Confluence
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PanelApp
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Generation Study Portal
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Generation Study Website
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Generation Study CRM
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Variant Review Tool
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Tableau
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Tableau_Production_External (Coming Soon)
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Aspera
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Aspera
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GitLab
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GitLab
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
NGIS Production Environment: Congenica Case Deletion - 9 July 2026 Jul 9, 2026 09:00-17:00 BST
Dear Congenica User,
This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.
The next set of deletions will take place on the Thursday, 09 July 2026.
If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.
Posted on Jun 26, 2026 - 12:17 BST
This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.
The next set of deletions will take place on the Thursday, 09 July 2026.
If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.
Posted on Jun 26, 2026 - 12:17 BST