Update - SERVICE:
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
The access issues to the Test Ordering portal are continuing and we are still working on the issue.
If you get an error message when accessing the Test Ordering service please refresh your screen and try again.
We apologise for any inconvenience this may be causing you.
Next Update
07.30 (BST) 06 September 2025
Sep 05, 2025 - 17:38 BST
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
The access issues to the Test Ordering portal are continuing and we are still working on the issue.
If you get an error message when accessing the Test Ordering service please refresh your screen and try again.
We apologise for any inconvenience this may be causing you.
Next Update
07.30 (BST) 06 September 2025
Sep 05, 2025 - 17:38 BST
Investigating - SERVICE:
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
The are currently intermittent access issues with Test Order Management portal and we are investigating the issues as a matter of urgency.
We apologise for any inconvenience this may be causing you.
Sep 05, 2025 - 16:12 BST
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
The are currently intermittent access issues with Test Order Management portal and we are investigating the issues as a matter of urgency.
We apologise for any inconvenience this may be causing you.
Sep 05, 2025 - 16:12 BST
General_Service_Updates_Genomics_England
Operational
NGIS_Production_Environment
Degraded Performance
General_Service_Updates_NGIS_Production
?
Operational
NGIS_PROD_Test_Selection
Operational
NGIS_PROD_Test_Ordering
Degraded Performance
NGIS_PROD_SFTP
Operational
NGIS_PROD_M.I.Portal
Operational
NGIS_PROD_Interpretation_Portal
Operational
NGIS_PROD_CIP-API
Operational
NGIS_PROD_CVA
Operational
NGIS_PROD_IGV
Operational
NGIS_PROD_Congenica
Operational
NGIS_PROD_Cancer_DSS
Operational
NGIS_UAT_Environment
Operational
General_Service_Updates_NGIS_UAT
?
Operational
NGIS_UAT_Test_Selection
Operational
NGIS_UAT_Test_Ordering
Operational
NGIS_UAT_SFTP
Operational
NGIS_UAT_M.I.Portal
Operational
NGIS_UAT_Interpretation_Portal
Operational
NGIS_UAT_CIP_API
Operational
NGIS_UAT_CVA
Operational
NGIS_UAT_IGV
Operational
NGIS_UAT_Congenica
Operational
NGIS_UAT_Cancer_DSS
Operational
Third Party Integrator
Operational
Third Party Integrator - Production
Operational
Third Party Integrator - UAT
Operational
Third Party Integrator - SIT
Operational
100K_Applications
Operational
100K_Interpretation_Portal
Operational
100K_CIP-API
Operational
100K_SNP
Operational
100K_Congenica
Operational
100K_MI_Portal
Operational
General_Service_Updates_100K_Applications
Operational
100K_Labkey
Operational
100K_Open_Clinica
Operational
Cloud_RE
Operational
General_Service_Updates_Cloud_RE
?
Operational
CloudOS
Operational
VDI
Operational
AWS_Workspace
Operational
Research_Environment
Operational
General_Service_Updates_Research_Environment
Operational
RE_Confluence
?
Operational
RE_Labkey
Operational
RE_Data_Discovery_Portal
Operational
RE_High_Performance_Compute_HPC_HELIX
Operational
RE_Participant_Explorer
Operational
RE_Research_Portal
Operational
RE_IVA
Operational
RE_Airlock_MFT
Operational
Atlassian_Suite
Operational
GE_Jira_Service_Desk
Operational
GE_Jira
Operational
GE_Confluence
Operational
PanelApp
Operational
Generation Study (Newborns)
Operational
Generation Study Portal
Operational
Generation Study Website
Operational
Generation Study CRM
Operational
Variant Review Tool
Operational
Newborns Pipeline
Operational
Tableau
Operational
Tableau_Production_Internal
Operational
Tableau_Production_External (Coming Soon)
?
Operational
Aspera
Operational
Aspera
?
Operational
GitLab
Operational
GitLab
Operational
Artifactory
Operational
Artifactory
?
Operational
WEKA Storage Platform
Operational
WEKA
?
Operational
Lumen
Operational
Lumen Internet Connectivity
?
Operational
Manage Engine
Operational
Manage Engine (Self-Service)
?
Operational
Manage Engine (AD Manager Plus)
?
Operational
Semarchy
Operational
Semarchy Master Data Management
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
NGIS UAT Environment: Congenica Release Notification Sep 8, 2025 10:00-18:00 BST
Dear all,
We would like to inform you of a planned software release to Congenica in the NGIS UAT environment. Congenica version 4.0 will be released on Monday, 08 September 2025 from 10:00 (BST) to 18:00 (BST).
The Congenica 4.0 Release Notes are available in the Release Notes folder in NHS Futures.
The main changes in this release are:
- Migration to Ensembl v109 and related database changes
- Automated update of Gene Panels
Please note that Congenica in the NGIS UAT environment will be unavailable during the advised timeframe.
There will be no impact to the production environment during this time.
Posted on Sep 04, 2025 - 17:01 BST
We would like to inform you of a planned software release to Congenica in the NGIS UAT environment. Congenica version 4.0 will be released on Monday, 08 September 2025 from 10:00 (BST) to 18:00 (BST).
The Congenica 4.0 Release Notes are available in the Release Notes folder in NHS Futures.
The main changes in this release are:
- Migration to Ensembl v109 and related database changes
- Automated update of Gene Panels
Please note that Congenica in the NGIS UAT environment will be unavailable during the advised timeframe.
There will be no impact to the production environment during this time.
Posted on Sep 04, 2025 - 17:01 BST
NGIS Production Environment: Maintenance Notification Sep 10, 2025 17:00-21:00 BST
Dear all,
We would like to inform you of an outage on the NGIS production environment, to implement some planned infrastructure upgrades. The outage will be on Wednesday, 10 September 2025 from 17:00 (BST) to 21:00 (BST).
Please note that the NGIS applications will be unavailable in the NGIS production environment during the advised timeframe.
If you have any queries about what changes will be implemented in the planned window please contact the Genomics England Service Desk.
Posted on Sep 04, 2025 - 14:27 BST
We would like to inform you of an outage on the NGIS production environment, to implement some planned infrastructure upgrades. The outage will be on Wednesday, 10 September 2025 from 17:00 (BST) to 21:00 (BST).
Please note that the NGIS applications will be unavailable in the NGIS production environment during the advised timeframe.
If you have any queries about what changes will be implemented in the planned window please contact the Genomics England Service Desk.
Posted on Sep 04, 2025 - 14:27 BST
NGIS Production Environment: Congenica Case Deletion - 11 September 2025 Sep 11, 2025 09:00-17:00 BST
Dear Congenica User,
This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.
The next set of deletions will take place on the Thursday, 11 September 2025.
If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.
Posted on Aug 28, 2025 - 12:12 BST
This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.
The next set of deletions will take place on the Thursday, 11 September 2025.
If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.
Posted on Aug 28, 2025 - 12:12 BST
Research Environment - Maintenance Notification Sep 11, 2025 12:00-13:30 BST
Dear user,
The rnaseq_qc_metrics and transcriptome_file_paths_and_types tables in the 100K vs19 folder in the Research Labkey server, will be temporarily unavailable while we work on a data update.
Downtime: Wednesday, 11 September 2025 between 12:00 (BST) and 13:30 (BST).
You will be able to access the rest of the tables as per normal.
We apologise for any inconvenience this may cause.
Best Wishes,
Genomics England
Posted on Sep 04, 2025 - 16:17 BST
The rnaseq_qc_metrics and transcriptome_file_paths_and_types tables in the 100K vs19 folder in the Research Labkey server, will be temporarily unavailable while we work on a data update.
Downtime: Wednesday, 11 September 2025 between 12:00 (BST) and 13:30 (BST).
You will be able to access the rest of the tables as per normal.
We apologise for any inconvenience this may cause.
Best Wishes,
Genomics England
Posted on Sep 04, 2025 - 16:17 BST