All Systems Operational

General_Service_Updates_Genomics_England Operational
90 days ago
100.0 % uptime
Today
NGIS_Production_Environment Operational
90 days ago
99.93 % uptime
Today
General_Service_Updates_NGIS_Production ? Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Ordering Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_M.I.Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Interpretation_Portal Operational
90 days ago
99.8 % uptime
Today
NGIS_PROD_CIP-API Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_CVA Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_IGV Operational
90 days ago
99.73 % uptime
Today
NGIS_PROD_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Cancer_DSS Operational
90 days ago
99.77 % uptime
Today
NGIS_UAT_Environment Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_NGIS_UAT ? Operational
NGIS_UAT_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Test_Ordering Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_M.I.Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CIP_API Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CVA Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_IGV Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Cancer_DSS Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - Production Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - UAT Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - SIT Operational
90 days ago
100.0 % uptime
Today
100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
100K_CIP-API Operational
90 days ago
100.0 % uptime
Today
100K_SNP Operational
90 days ago
100.0 % uptime
Today
100K_Congenica Operational
90 days ago
100.0 % uptime
Today
100K_MI_Portal Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Labkey Operational
90 days ago
100.0 % uptime
Today
100K_Open_Clinica Operational
90 days ago
100.0 % uptime
Today
Cloud_RE Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Cloud_RE ? Operational
90 days ago
100.0 % uptime
Today
CloudOS Operational
90 days ago
100.0 % uptime
Today
VDI Operational
90 days ago
100.0 % uptime
Today
AWS_Workspace Operational
90 days ago
100.0 % uptime
Today
Research_Environment Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Research_Environment Operational
90 days ago
100.0 % uptime
Today
RE_Confluence ? Operational
90 days ago
100.0 % uptime
Today
RE_Labkey Operational
90 days ago
100.0 % uptime
Today
RE_Data_Discovery_Portal Operational
90 days ago
100.0 % uptime
Today
RE_High_Performance_Compute_HPC_HELIX Operational
90 days ago
100.0 % uptime
Today
RE_Participant_Explorer Operational
90 days ago
100.0 % uptime
Today
RE_Research_Portal Operational
90 days ago
100.0 % uptime
Today
RE_IVA Operational
90 days ago
100.0 % uptime
Today
RE_Airlock_MFT Operational
90 days ago
100.0 % uptime
Today
Atlassian_Suite Operational
90 days ago
100.0 % uptime
Today
GE_Jira_Service_Desk Operational
90 days ago
100.0 % uptime
Today
GE_Jira Operational
90 days ago
100.0 % uptime
Today
GE_Confluence Operational
90 days ago
100.0 % uptime
Today
PanelApp Operational
90 days ago
100.0 % uptime
Today
Generation Study (Newborns) Operational
90 days ago
100.0 % uptime
Today
Generation Study Portal Operational
90 days ago
100.0 % uptime
Today
Generation Study Website Operational
90 days ago
100.0 % uptime
Today
Generation Study CRM Operational
90 days ago
100.0 % uptime
Today
Variant Review Tool Operational
90 days ago
100.0 % uptime
Today
Newborns Pipeline Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_Internal Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_External (Coming Soon) ? Operational
90 days ago
100.0 % uptime
Today
Aspera Operational
90 days ago
100.0 % uptime
Today
Aspera ? Operational
90 days ago
100.0 % uptime
Today
GitLab Operational
90 days ago
99.63 % uptime
Today
GitLab Operational
90 days ago
99.63 % uptime
Today
Artifactory Operational
90 days ago
100.0 % uptime
Today
Artifactory ? Operational
90 days ago
100.0 % uptime
Today
WEKA Storage Platform Operational
90 days ago
100.0 % uptime
Today
WEKA ? Operational
90 days ago
100.0 % uptime
Today
Lumen Operational
90 days ago
100.0 % uptime
Today
Lumen Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Manage Engine Operational
90 days ago
100.0 % uptime
Today
Manage Engine (Self-Service) ? Operational
90 days ago
100.0 % uptime
Today
Manage Engine (AD Manager Plus) ? Operational
90 days ago
100.0 % uptime
Today
Semarchy Operational
90 days ago
100.0 % uptime
Today
Semarchy Master Data Management ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Research Environment - Maintenance Notification - Participant Explorer Jun 18, 2025 09:00-12:00 BST

Dear researchers,

We would like to inform you of a planned upgrade for Participant Explorer. The application will not be available during the maintenance period.

What's new: This upgrade will enable NHS-GMS participants to be looked-up and compared in the Participant Explorer tool. Further details will be provided at the time of the upgrade.

Maintenance period: The application will be unavailable Wednesday, 18 June 2025 from 09:00 (BST) to 12:00 (BST).

Once the upgrade is complete, you will be able to use the application as usual.

We apologise if this interrupts your work.

Best Wishes,
Genomics England

Posted on Jun 10, 2025 - 15:40 BST

Research Environment - Maintenance Notification - High Performance Compute (HPC) Jun 18, 2025 12:00-13:00 BST

Dear Research User,

The Double Helix node will not be available on Wednesday, 18 June 2025 between 12:00 (BST) and 13:00 (BST). All users will not be able to use the login node during this time.

Please save, terminate (using the kill command) any interactive jobs, and logout from the login session prior to this maintenance window.

You may login and resubmit your interactive jobs after the window.

Please note: Jobs that are running or pending on the short, medium or long queues will remain unaffected.

Best Wishes,
Genomics England

Posted on May 30, 2025 - 16:30 BST

NGIS Production Environment: Congenica Case Deletion - 19 June 2025 Jun 19, 2025 09:00-17:00 BST

Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 19 June 2025.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Posted on Jun 05, 2025 - 16:06 BST
Jun 12, 2025

No incidents reported today.

Jun 11, 2025
Completed - Dear Researchers,

We are pleased to notify you that the upgrade to IVA and OpenGCA has been successfully completed.

You are now able to use the applications as usual.

We apologise for any inconvenience this may have caused.

Best Wishes,
Genomics England

Jun 11, 19:56 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 11, 09:49 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 11, 09:48 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 11, 09:47 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 08:00 BST
Scheduled - Dear Researchers,

We would like to inform you of a planned upgrade to IVA and OpenCGA. The applications will not be available during the maintenance period.

What's new:
- Variant browser: filter by cohort alternate AF and filter by variant ID
- Minor fixes and enhancements

Maintenance period: The applications will be unavailable Tuesday, 10 June 2025 from 08:00 (BST) to Wednesday, 11 June 2025 12:00 (BST).

Once the upgrade is complete, you will be able to use the application as usual.

We apologise for any inconvenience this may cause.

Best Wishes,
Genomics England

May 30, 10:19 BST
Completed - Dear all,

We are pleased to notify you that the Petra Release to the NGIS production environment has been successfully completed.

All applications in the NGIS production environment are now available.

Jun 11, 17:58 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 13:00 BST
Scheduled - Dear all,

We would like to inform you of planned software release for the NGIS production environment. The Petra release will be implemented into production on Wednesday, 11 June 2025 from 13.00 (BST) - 21.00 (BST).

The Petra Release Note is available in the 'GEL Release Documentation' folder in NHS Futures.

The main changes in this release are:
- Implement cancer hotspot whitelisting and labelling for variants in SVIG
- Increase sensitivity of FLT3 ITD calling
- Update National Test Directory and COSMIC files - Cancer January 2025
- Enhance linear CNV plots •Improves the legibility and interpretability of the linear CNV plots.
- Improve loci tiering and filtering
- Mask HTT locus (+ other STR loci) in Exomiser
- Add text to Summary of Findings.
- CellBase Enhancements

Please note that all NGIS applications in the NGIS Production environment would be unavailable during the stated timeframe.

Jun 4, 17:25 BST
Jun 10, 2025
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Completed - The scheduled maintenance has been completed.
Jun 6, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:00 BST
Scheduled - Dear Researchers,

We would like to inform you of planned maintenance to Participant Explorer. The application will be unavailable during the maintenance period.

What's happening:
A backend system that provides reference data to Participant Explorer will be upgraded. During the upgrade, Participant Explorer may display error messages and empty fields.

Maintenance period:
The application will be unavailable Friday, 6 June 2025 from 00:00 (BST) to 08:00 (BST).

Once the upgrade is complete, you will be able to use the application as usual.

We apologise for any inconvenience this may cause.

Best Wishes,
Genomics England

May 29, 12:27 BST
Jun 5, 2025
Completed - The scheduled maintenance has been completed.
Jun 5, 15:49 BST
Scheduled - Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 22 May 2025.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

May 8, 12:18 BST
Jun 4, 2025
Resolved - SERVICE:
IGV Portal

SEVERITY:
3

GEL REF:
GEL-285832

DESCRIPTION:
Unable to load tracks on IGV

SUMMARY OF IMPACT:
We were notified that BAM/CRAM files were not loading in the production IGV portal. The issue has now been resolved and you should be able to access IGV now.

We apologise for any inconvenience this may have caused you.

Jun 4, 17:46 BST
Investigating - SERVICE:
IGV Portal

SEVERITY:
3

GEL REF:
GEL-285832

DESCRIPTION:
Unable to load tracks on IGV

SUMMARY OF IMPACT:
We have been notified that IGV track files are not loading in the production IGV portal. We are currently investigating the issue. We apologise for any inconvenience this may be causing you.

Jun 4, 12:12 BST
Jun 3, 2025

No incidents reported.

Jun 2, 2025
Completed - The scheduled maintenance has been completed.
Jun 2, 18:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 18:00 BST
Scheduled - Dear Research User,

We will be undergoing scheduled network maintenance on Monday, 2 June 2025. There will be downtime of 30 minutes between 18:00 and 18:30 (BST).

We apologise for any inconvenience this may cause.

Best Wishes,
Genomics England

May 19, 10:33 BST
Completed - The scheduled maintenance has been completed.
Jun 2, 17:46 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 10:00 BST
Scheduled - Dear all,

We would like to inform you of planned software release for the NGIS UAT environment. Petra will be released on Monday, 02 June 2025 from 10.00 (BST) - 18.00 (BST).

The Petra Release Note is available in the 'GEL Release Documentation' folder in NHS Futures.

The main changes in this release are:
- Implement cancer hotspot whitelisting and labelling for variants in SVIG
- Increase sensitivity of FLT3 ITD calling
- Update National Test Directory and COSMIC files - Cancer January 2025
- Enhance linear CNV plots •Improves the legibility and interpretability of the linear CNV plots.
- Improve loci tiering and filtering
- Mask HTT locus (+ other STR loci) in Exomiser
- Add text to Summary of Findings.
- CellBase Enhancements

Please note that all NGIS applications in the NGIS UAT environment would be unavailable during the stated timeframe. There will be no impact to the NGIS production environment.

May 29, 12:06 BST
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.