All Systems Operational
General_Service_Updates_Genomics_England
Operational
NGIS_Production_Environment
Operational
General_Service_Updates_NGIS_Production
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Operational
NGIS_PROD_Test_Selection
Operational
NGIS_PROD_Test_Ordering
Operational
NGIS_PROD_SFTP
Operational
NGIS_PROD_M.I.Portal
Operational
NGIS_PROD_Interpretation_Portal
Operational
NGIS_PROD_CIP-API
Operational
NGIS_PROD_CVA
Operational
NGIS_PROD_IGV
Operational
NGIS_PROD_Congenica
Operational
NGIS_PROD_Cancer_DSS
Operational
NGIS_UAT_Environment
Operational
General_Service_Updates_NGIS_UAT
?
Operational
NGIS_UAT_Test_Selection
Operational
NGIS_UAT_Test_Ordering
Operational
NGIS_UAT_SFTP
Operational
NGIS_UAT_M.I.Portal
Operational
NGIS_UAT_Interpretation_Portal
Operational
NGIS_UAT_CIP_API
Operational
NGIS_UAT_CVA
Operational
NGIS_UAT_IGV
Operational
NGIS_UAT_Congenica
Operational
NGIS_UAT_Cancer_DSS
Operational
Third Party Integrator
Operational
Third Party Integrator - Production
Operational
Third Party Integrator - UAT
Operational
Third Party Integrator - SIT
Operational
100K_Applications
Operational
100K_Interpretation_Portal
Operational
100K_CIP-API
Operational
100K_SNP
Operational
100K_Congenica
Operational
100K_MI_Portal
Operational
General_Service_Updates_100K_Applications
Operational
100K_Labkey
Operational
100K_Open_Clinica
Operational
Cloud_RE
Operational
General_Service_Updates_Cloud_RE
?
Operational
CloudOS
Operational
VDI
Operational
AWS_Workspace
Operational
Research_Environment
Operational
General_Service_Updates_Research_Environment
Operational
RE_Confluence
?
Operational
RE_Labkey
Operational
RE_Data_Discovery_Portal
Operational
RE_High_Performance_Compute_HPC_HELIX
Operational
RE_Participant_Explorer
Operational
RE_Research_Portal
Operational
RE_IVA
Operational
RE_Airlock_MFT
Operational
Atlassian_Suite
Operational
GE_Jira_Service_Desk
Operational
GE_Jira
Operational
GE_Confluence
Operational
PanelApp
Operational
Generation Study (Newborns)
Operational
Generation Study Portal
Operational
Generation Study Website
Operational
Generation Study CRM
Operational
Variant Review Tool
Operational
Newborns Pipeline
Operational
Tableau
Operational
Tableau_Production_Internal
Operational
Tableau_Production_External (Coming Soon)
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Operational
Aspera
Operational
Aspera
?
Operational
GitLab
Operational
GitLab
Operational
Artifactory
Operational
Artifactory
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Operational
WEKA Storage Platform
Operational
WEKA
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Operational
Colt
Operational
Lumen Internet Connectivity
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Operational
Manage Engine
Operational
Manage Engine (Self-Service)
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Operational
Manage Engine (AD Manager Plus)
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Operational
Semarchy
Operational
Semarchy Master Data Management
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Operational
Quantum ObjectStore
Operational
Quantum ObjectStore
Operational
Miro Application
Operational
Miro Log in ability
Operational
Miro Mail System
Operational
Miro Web Site
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Research Environment - Maintenance Notification - CloudOS update Nov 12, 2025 05:00-09:00 GMT
Dear research user,
We would like to inform you of a planned update in the Lifebit Platform on Wednesday, 12 November 2025 from 5:00 (GMT) to 09:00 (GMT).
The change will affect the Cohort Browser Platform Module.
This means that during the change window the Cohort Browser module will be unavailable. You will not be able to
-load cohorts
-view old cohorts
Any workflows or analyses already running will not be affected.
We recommend that you avoid logging into CloudOS during this time.
In the unlikely event that you experience any issues, please raise a ticket through Genomics England Service Desk.
We apologise in advance for any inconvenience caused by this upgrade.
Best wishes,
Genomics England
Posted on Nov 05, 2025 - 14:55 GMT
We would like to inform you of a planned update in the Lifebit Platform on Wednesday, 12 November 2025 from 5:00 (GMT) to 09:00 (GMT).
The change will affect the Cohort Browser Platform Module.
This means that during the change window the Cohort Browser module will be unavailable. You will not be able to
-load cohorts
-view old cohorts
Any workflows or analyses already running will not be affected.
We recommend that you avoid logging into CloudOS during this time.
In the unlikely event that you experience any issues, please raise a ticket through Genomics England Service Desk.
We apologise in advance for any inconvenience caused by this upgrade.
Best wishes,
Genomics England
Posted on Nov 05, 2025 - 14:55 GMT
[GEL Internal Communication] Atlassian: Jira Service Desk Essential Maintenance Nov 14, 2025 18:00-18:30 GMT
We will be undergoing scheduled maintenance during this time.
Posted on Nov 10, 2025 - 11:11 GMT
Posted on Nov 10, 2025 - 11:11 GMT
Genomics England JIRA Service Desk: Maintenance Notification Nov 14, 2025 18:00-18:30 GMT
Dear all,
Genomics England JIRA Service Desk will be unavailable from 18:00 (GMT) to 18:30 (GMT), Friday, 14 November 2025 to implement a fix to a bug that was identified.
During the advised timeframe please email ge-servicedesk@genomicsengland.co.uk and your issues will then be logged when the system is available again.
We apologise any inconvenience this may cause you.
Posted on Nov 10, 2025 - 12:01 GMT
Genomics England JIRA Service Desk will be unavailable from 18:00 (GMT) to 18:30 (GMT), Friday, 14 November 2025 to implement a fix to a bug that was identified.
During the advised timeframe please email ge-servicedesk@genomicsengland.co.uk and your issues will then be logged when the system is available again.
We apologise any inconvenience this may cause you.
Posted on Nov 10, 2025 - 12:01 GMT
NGIS Production Environment: Congenica V4 Release Nov 15, 2025 18:00 - Nov 16, 2025 12:00 GMT
Dear all,
We would like to inform you of a planned software release to Congenica in the NGIS Production environment. Congenica version 4.0 will be released on Saturday, 15 November 2025 from 18:00 (GMT) to 12:00 (GMT) on Sunday, 16 November 2025.
The Congenica 4.0 Release Notes are available in the Release Notes folder in NHS Futures.
The main changes in this release are:
- Migration to Ensembl v109 and related database changes
- Automated update of Gene Panels
Please note that Congenica in the NGIS production environment will be unavailable during the advised timeframe. All other NGIS applications are unaffected.
Posted on Nov 04, 2025 - 14:37 GMT
We would like to inform you of a planned software release to Congenica in the NGIS Production environment. Congenica version 4.0 will be released on Saturday, 15 November 2025 from 18:00 (GMT) to 12:00 (GMT) on Sunday, 16 November 2025.
The Congenica 4.0 Release Notes are available in the Release Notes folder in NHS Futures.
The main changes in this release are:
- Migration to Ensembl v109 and related database changes
- Automated update of Gene Panels
Please note that Congenica in the NGIS production environment will be unavailable during the advised timeframe. All other NGIS applications are unaffected.
Posted on Nov 04, 2025 - 14:37 GMT
Research Environment - Maintenance Notification - CloudOS Nov 18, 2025 09:00-17:00 GMT
Dear research user,
We would like to inform you of planned maintenance for Tuesday, 18 November 2025 from 09:00 (GMT) to 17:00 (GMT).
The Research Environment (RE) accessed with registration code wslhr+9BK4PR will be discontinued.
This is the previous generation of our RE and we will be closing it down. Users will no longer be able to access the RE using this registration code after this date.
Most users are already using the current RE and this change will not affect them.
If you are using the old code, to access the current RE, you need to use registration code wslhr+WJH7W9. Your username and password remain the same.
All users' home directories from the old RE are already synchronised to their existing home directory under the new code, at ~/cloudre_home/
The synchronisation process occurs every day at 00:00 (midnight), so any files saved to your home drive on the old RE will be synchronised to the new location nightly.
If you have any trouble using registration code wslhr+WJH7W9, please contact Genomics England Service Desk.
Best Wishes,
Genomics England
Posted on Nov 05, 2025 - 11:29 GMT
We would like to inform you of planned maintenance for Tuesday, 18 November 2025 from 09:00 (GMT) to 17:00 (GMT).
The Research Environment (RE) accessed with registration code wslhr+9BK4PR will be discontinued.
This is the previous generation of our RE and we will be closing it down. Users will no longer be able to access the RE using this registration code after this date.
Most users are already using the current RE and this change will not affect them.
If you are using the old code, to access the current RE, you need to use registration code wslhr+WJH7W9. Your username and password remain the same.
All users' home directories from the old RE are already synchronised to their existing home directory under the new code, at ~/cloudre_home/
The synchronisation process occurs every day at 00:00 (midnight), so any files saved to your home drive on the old RE will be synchronised to the new location nightly.
If you have any trouble using registration code wslhr+WJH7W9, please contact Genomics England Service Desk.
Best Wishes,
Genomics England
Posted on Nov 05, 2025 - 11:29 GMT
NGIS Production Environment: Congenica Case Deletion - 20 November 2025 Nov 20, 2025 09:00-17:00 GMT
Dear Congenica User,
This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.
The next set of deletions will take place on the Thursday, 20 November 2025.
If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.
Posted on Nov 06, 2025 - 17:23 GMT
This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.
The next set of deletions will take place on the Thursday, 20 November 2025.
If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.
Posted on Nov 06, 2025 - 17:23 GMT