All Systems Operational

General_Service_Updates_Genomics_England Operational
90 days ago
100.0 % uptime
Today
NGIS_Production_Environment Operational
90 days ago
99.07 % uptime
Today
General_Service_Updates_NGIS_Production Operational
90 days ago
98.93 % uptime
Today
NGIS_PROD_Test_Selection Operational
90 days ago
98.93 % uptime
Today
NGIS_PROD_Test_Ordering Operational
90 days ago
98.93 % uptime
Today
NGIS_PROD_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_M.I.Portal Operational
90 days ago
98.93 % uptime
Today
NGIS_PROD_Interpretation_Portal Operational
90 days ago
98.93 % uptime
Today
NGIS_PROD_CIP-API Operational
90 days ago
98.93 % uptime
Today
NGIS_PROD_CVA Operational
90 days ago
98.93 % uptime
Today
NGIS_PROD_IGV Operational
90 days ago
98.53 % uptime
Today
NGIS_PROD_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Cancer_DSS Operational
90 days ago
98.93 % uptime
Today
NGIS_PROD_New IB Operational
90 days ago
98.93 % uptime
Today
NGIS_UAT_Environment Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_NGIS_UAT Operational
NGIS_UAT_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Test_Ordering Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_M.I.Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CIP_API Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CVA Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_IGV Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Cancer_DSS Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_New IB Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - Production Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - UAT Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - SIT Operational
90 days ago
100.0 % uptime
Today
100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
100K_CIP-API Operational
90 days ago
100.0 % uptime
Today
100K_SNP Operational
90 days ago
100.0 % uptime
Today
100K_Congenica Operational
90 days ago
100.0 % uptime
Today
100K_MI_Portal Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Labkey Operational
90 days ago
100.0 % uptime
Today
100K_Open_Clinica Operational
90 days ago
100.0 % uptime
Today
Cloud_RE Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Cloud_RE Operational
90 days ago
100.0 % uptime
Today
CloudOS Operational
90 days ago
100.0 % uptime
Today
VDI Operational
90 days ago
100.0 % uptime
Today
AWS_Workspace Operational
90 days ago
100.0 % uptime
Today
Research_Environment Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Research_Environment Operational
90 days ago
100.0 % uptime
Today
RE_Confluence Operational
90 days ago
100.0 % uptime
Today
RE_Labkey Operational
90 days ago
100.0 % uptime
Today
RE_Data_Discovery_Portal Operational
90 days ago
100.0 % uptime
Today
RE_High_Performance_Compute_HPC_HELIX Operational
90 days ago
100.0 % uptime
Today
RE_Participant_Explorer Operational
90 days ago
100.0 % uptime
Today
RE_Research_Portal Operational
90 days ago
100.0 % uptime
Today
RE_IVA Operational
90 days ago
100.0 % uptime
Today
RE_Airlock_MFT Operational
90 days ago
100.0 % uptime
Today
Atlassian_Suite Operational
90 days ago
100.0 % uptime
Today
GE_Jira_Service_Desk Operational
90 days ago
100.0 % uptime
Today
GE_Jira Operational
90 days ago
100.0 % uptime
Today
GE_Confluence Operational
90 days ago
100.0 % uptime
Today
PanelApp Operational
90 days ago
100.0 % uptime
Today
Generation Study (Newborns) Operational
90 days ago
100.0 % uptime
Today
Generation Study Portal Operational
90 days ago
100.0 % uptime
Today
Generation Study Website Operational
90 days ago
100.0 % uptime
Today
Generation Study CRM Operational
90 days ago
100.0 % uptime
Today
Variant Review Tool Operational
90 days ago
100.0 % uptime
Today
Newborns Pipeline Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_Internal Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_External (Coming Soon) Operational
90 days ago
100.0 % uptime
Today
Aspera Operational
90 days ago
100.0 % uptime
Today
Aspera Operational
90 days ago
100.0 % uptime
Today
GitLab Operational
90 days ago
100.0 % uptime
Today
GitLab Operational
90 days ago
100.0 % uptime
Today
Artifactory Operational
90 days ago
100.0 % uptime
Today
Artifactory Operational
90 days ago
100.0 % uptime
Today
WEKA Storage Platform Operational
90 days ago
100.0 % uptime
Today
WEKA Operational
90 days ago
100.0 % uptime
Today
Colt Operational
90 days ago
100.0 % uptime
Today
Lumen Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
Manage Engine Operational
90 days ago
100.0 % uptime
Today
Manage Engine (Self-Service) Operational
90 days ago
100.0 % uptime
Today
Manage Engine (AD Manager Plus) Operational
90 days ago
100.0 % uptime
Today
Semarchy Operational
90 days ago
100.0 % uptime
Today
Semarchy Master Data Management Operational
90 days ago
100.0 % uptime
Today
Quantum ObjectStore Operational
90 days ago
100.0 % uptime
Today
Quantum ObjectStore Operational
90 days ago
100.0 % uptime
Today
Miro Application Operational
Miro Log in ability Operational
Miro Mail System Operational
Miro Web Site Operational
AWS VPN Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

NGIS Production Environment: Congenica Case Deletion - 20 August 2026 Aug 20, 2026 09:00-17:00 BST

Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 20 August 2026.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Posted on Aug 06, 2026 - 13:14 BST

NGIS Production Environment: Congenica Case Deletion - 03 September 2026 Sep 3, 2026 09:00-17:00 BST

Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 03 September 2026.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Posted on Aug 20, 2026 - 12:48 BST
Aug 28, 2026

No incidents reported today.

Aug 27, 2026

No incidents reported.

Aug 26, 2026
Completed - The scheduled maintenance has been completed.

Authentication-related changes have been made to the Test Ordering Application.

Please ensure that you clear your cache/history when you first log onto the application..

Aug 26, 19:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 17:00 BST
Scheduled - Dear all,

We would like to inform you of an outage on the NGIS production environment, to implement some planned changes. The outage will be on Wednesday, 26 August 2026 from 17:00 (BST) to 21:00 (BST).

Authentication-related changes will be made to the Test Ordering Application from 17:00 (BST) on Wednesday 26 August 2026. Please ensure you are logged out of the application by this time.

Please ensure that you clear your cache/history when you first log on, after this change.

Please note that the NGIS applications will be unavailable in the NGIS production environment during the advised timeframe.

If you have any queries about what changes will be implemented in the planned window please contact the Genomics England Service Desk.

Aug 19, 12:45 BST
Resolved - This incident has now been resolved.

We apologise for the inconvenience this may have caused you.

Aug 26, 08:41 BST
Monitoring - A fix has been implemented and we are now monitoring the results.
Aug 25, 15:32 BST
Investigating - The Research Environment platform and HPC is currently experiencing degraded performance and may be slower than usual.

We are investigating the issue.

We apologise for any inconvenience this may be causing you.

Aug 25, 10:38 BST
Aug 25, 2026
Resolved - SERVICE:
NGIS IGV Portal

SEVERITY:
3

GEL REF:
GEL-342131

DESCRIPTION:
Unable to load tracks on IGV

SUMMARY OF IMPACT:
The intermittent issues with loading tracks in the IGV portal is now resolved and the portal is now fully functional.

We apologise for the inconvenience this may have caused you.

Aug 25, 17:43 BST
Update - SERVICE:
NGIS IGV Portal

SEVERITY:
3

GEL REF:
GEL-342131

DESCRIPTION:
Unable to load tracks on IGV

SUMMARY OF IMPACT:
The intermittent issues with loading tracks in the IGV portal are ongoing, and work is continuing to identify and resolve the issue. We will notify you with any further updates and apologise for the inconvenience this may be causing you.

Aug 25, 12:50 BST
Investigating - SERVICE:
NGIS IGV Portal

SEVERITY:
3

GEL REF:
GEL-342131

DESCRIPTION:
Unable to load tracks on IGV

SUMMARY OF IMPACT:
Users are currently unable to load tracks in the production IGV portal. We are currently investigating the issue.

We apologise for any inconvenience this may be causing you.

Aug 24, 13:17 BST
Aug 24, 2026
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026
Completed - The scheduled maintenance has been completed.
Aug 20, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 09:00 BST
Scheduled - Dear Users,

We would like to inform you of a planned release being deployed for CloudOS.

SW 6.8 Rowan Release will be deployed on Thursday, 20 August 2026 between 09:00 (BST) and 18:00 (BST).

Please note that we cannot ensure the normal functionality of the CloudOS application during this time.

This release will include new features for CloudOS, including:
-CMake in Jupyter and VSCode Sessions – Jupyter and VS Code session include CMake as part of the default environment.
-Variant Extract System Tool – Users can run the Variant Extract System Tool to pull out variants for a specific list of genes from large VCF datasets.
-Enriched Metadata for Schema Filtering – Organisation Admins can upload a conditional CSV with patient demographic breakdowns in Cohort Browser.
-S3 Backup – Organisation Admins can activate S3 Backup to create scheduled, automated snapshots of every user data bucket in a workspace.
-Airlock In – Organisation Admins can enable Airlock In so imported files are automatically scanned for malware before reaching users.

If you have any issues following this release, please let us know by raising a Service Desk ticket.

We apologise in advance for any inconvenience caused by this upgrade.

Best wishes,
Genomics England

Aug 17, 10:54 BST
Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026
Completed - The scheduled maintenance has been completed.
Aug 17, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 10:00 BST
Scheduled - Dear Researchers,

We would like to inform you of planned maintenance to Research Labkey on Monday, 17 August 2026.

The application will be unavailable between 10:00 (BST) and 11:00 (BST).

Once the maintenance is complete, you will be able to use the application as usual.

We apologise for any inconvenience this may cause.

Best Wishes,
Genomics England

Aug 10, 12:39 BST
Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.