Resolved -
SERVICE:
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
We can confirm that full functionality for Test Ordering portal has now been restored.
We apologise for the inconvenience this may have caused you.
Sep 8, 17:00 BST
Update -
SERVICE:
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
We applied a fix yesterday and currently monitoring under normal usage.
If you get an error message when accessing the Test Ordering service please refresh your screen and try again.
We apologise for any inconvenience this may be causing you.
Next Update
17.00 (BST), 08 September 2025
Sep 8, 12:00 BST
Update -
SERVICE:
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
We applied a fix yesterday and currently monitoring under normal usage.
If you get an error message when accessing the Test Ordering service please refresh your screen and try again.
We apologise for any inconvenience this may be causing you.
Next Update
12.00 (BST), 08 September 2025
Sep 8, 10:06 BST
Monitoring -
SERVICE:
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
We have applied a fix and currently monitoring.
If you get an error message when accessing the Test Ordering service please refresh your screen and try again.
We apologise for any inconvenience this may be causing you.
Next Update
10.00 (BST), 08 September 2025
Sep 7, 16:03 BST
Update -
SERVICE:
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
The access issues to the Test Ordering portal are continuing and we are still working on the issue.
If you get an error message when accessing the Test Ordering service please refresh your screen and try again.
We apologise for any inconvenience this may be causing you.
Next Update
16.00 (BST), 07 September 2025
Sep 7, 11:06 BST
Update -
SERVICE:
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
The access issues to the Test Ordering portal are continuing and we are still working on the issue.
If you get an error message when accessing the Test Ordering service please refresh your screen and try again.
We apologise for any inconvenience this may be causing you.
Next Update
11.00 (BST), 07 September 2025
Sep 6, 16:30 BST
Update -
SERVICE:
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
The access issues to the Test Ordering portal are continuing and we are still working on the issue.
If you get an error message when accessing the Test Ordering service please refresh your screen and try again.
We apologise for any inconvenience this may be causing you.
Next Update
16.30 (BST), 06 September 2025
Sep 6, 11:29 BST
Update -
SERVICE:
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
The access issues to the Test Ordering portal are continuing and we are still working on the issue.
If you get an error message when accessing the Test Ordering service please refresh your screen and try again.
We apologise for any inconvenience this may be causing you.
Next Update
11.30 (BST), 06 September 2025
Sep 6, 07:29 BST
Update -
SERVICE:
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
The access issues to the Test Ordering portal are continuing and we are still working on the issue.
If you get an error message when accessing the Test Ordering service please refresh your screen and try again.
We apologise for any inconvenience this may be causing you.
Next Update
07.30 (BST) 06 September 2025
Sep 5, 17:38 BST
Investigating -
SERVICE:
NGIS Test Ordering Portal
SEVERITY:
2
GEL REF:
GEL-297328
DESCRIPTION:
Intermittent Issues Accessing Test Ordering Portal
SUMMARY OF IMPACT:
The are currently intermittent access issues with Test Order Management portal and we are investigating the issues as a matter of urgency.
We apologise for any inconvenience this may be causing you.
Sep 5, 16:12 BST