All Systems Operational
General_Service_Updates_Genomics_England Operational
90 days ago
100.0 % uptime
Today
NGIS_Production_Environment Operational
90 days ago
99.91 % uptime
Today
General_Service_Updates_NGIS_Production ? Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Ordering Operational
90 days ago
99.98 % uptime
Today
NGIS_PROD_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_M.I.Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_CIP-API Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_CVA Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_IGV Operational
90 days ago
99.09 % uptime
Today
NGIS_PROD_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Cancer_DSS Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Environment Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_NGIS_UAT ? Operational
NGIS_UAT_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Test_Ordering Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_M.I.Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CIP_API Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CVA Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_IGV Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Cancer_DSS Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - Production Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - UAT Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - SIT Operational
90 days ago
100.0 % uptime
Today
100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
100K_CIP-API Operational
90 days ago
100.0 % uptime
Today
100K_SNP Operational
90 days ago
100.0 % uptime
Today
100K_Congenica Operational
90 days ago
100.0 % uptime
Today
100K_MI_Portal Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Labkey Operational
90 days ago
100.0 % uptime
Today
100K_Open_Clinica Operational
90 days ago
100.0 % uptime
Today
Cloud_RE Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Cloud_RE ? Operational
90 days ago
100.0 % uptime
Today
CloudOS Operational
90 days ago
100.0 % uptime
Today
VDI Operational
90 days ago
100.0 % uptime
Today
AWS_Workspace Operational
90 days ago
100.0 % uptime
Today
Research_Environment Operational
90 days ago
99.83 % uptime
Today
General_Service_Updates_Research_Environment Operational
90 days ago
98.53 % uptime
Today
RE_Confluence ? Operational
90 days ago
100.0 % uptime
Today
RE_Labkey Operational
90 days ago
100.0 % uptime
Today
RE_Data_Discovery_Portal Operational
90 days ago
100.0 % uptime
Today
RE_High_Performance_Compute_HPC_HELIX Operational
90 days ago
100.0 % uptime
Today
RE_Participant_Explorer Operational
90 days ago
100.0 % uptime
Today
RE_Research_Portal Operational
90 days ago
100.0 % uptime
Today
RE_IVA Operational
90 days ago
100.0 % uptime
Today
RE_Airlock_MFT Operational
90 days ago
100.0 % uptime
Today
Atlassian_Suite Operational
90 days ago
100.0 % uptime
Today
GE_Jira_Service_Desk Operational
90 days ago
100.0 % uptime
Today
GE_Jira Operational
90 days ago
100.0 % uptime
Today
GE_Confluence Operational
90 days ago
100.0 % uptime
Today
PanelApp Operational
90 days ago
100.0 % uptime
Today
Generation Study (Newborns) Operational
90 days ago
99.85 % uptime
Today
Generation Study Portal Operational
90 days ago
99.4 % uptime
Today
Generation Study Website Operational
90 days ago
100.0 % uptime
Today
Generation Study CRM Operational
90 days ago
100.0 % uptime
Today
Variant Review Tool Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_Internal Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_External (Coming Soon) ? Operational
90 days ago
100.0 % uptime
Today
Aspera Operational
90 days ago
99.98 % uptime
Today
Aspera ? Operational
90 days ago
99.98 % uptime
Today
GitLab Operational
90 days ago
100.0 % uptime
Today
GitLab Operational
90 days ago
100.0 % uptime
Today
Artifactory Operational
90 days ago
100.0 % uptime
Today
Artifactory ? Operational
90 days ago
100.0 % uptime
Today
WEKA Storage Platform Operational
90 days ago
100.0 % uptime
Today
WEKA ? Operational
90 days ago
100.0 % uptime
Today
Lumen Operational
90 days ago
100.0 % uptime
Today
Lumen Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Manage Engine Operational
90 days ago
100.0 % uptime
Today
Manage Engine (Self-Service) ? Operational
90 days ago
100.0 % uptime
Today
Manage Engine (AD Manager Plus) ? Operational
90 days ago
100.0 % uptime
Today
Semarchy Operational
90 days ago
100.0 % uptime
Today
Semarchy Master Data Management ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 28 November 2024.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Posted on Nov 14, 2024 - 13:26 GMT
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Completed - Dear all,

Due to issues identified in the UAT phase, the Nembus Increment 1.2 release has now been rescheduled.

The planned maintenance window for tomorrow (Wednesday) 20 November 2024 from 17.00 (GMT) - 21.00 (GMT) is now cancelled.

We apologise for the short notice and any inconvenience this may cause you.

Nov 19, 15:45 GMT
Scheduled - Dear all,

We would like to inform you of a planned data release in the NGIS production environment. The Nembus Increment 1.2 release will be on Wednesday, 20 November 2024 from 17:00 (GMT) to 21:00 (GMT).

The Nembus Increment 1.2 Release Notes are available in the NHS Futures portal.

The main changes in this release are:
- Update DSS linkout button name from 'Cancer bridge DSS' to 'Cancer DSS'
- Redesign of the authentication experience in CIPAPI
- Add archived column to daily emails
- Linking duplicates samples in CVA from resequencing

All applications in the NGIS production environment will be unavailable during the advised timeframe.

Nov 13, 10:53 GMT
Nov 18, 2024
Completed - Dear HPC user,

We are pleased to notify you that the scheduled maintenance has been completed ahead of time. Double Helix is now available for you to use.

Thank you for your patience.

Best Wishes,
Genomics England

Nov 18, 10:48 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 09:00 GMT
Scheduled - Dear HPC user,

As part of our effort to optimise our cloud HPC, we are planning a migration of the Double Helix codebase. This will require a scheduled downtime on Monday, 18 November 2024, from 9:00 (GMT) to 1300 (GMT).

During this period, Double Helix will be unavailable to access and to submit or run any jobs.

Additionally, in preparation for the migration, we will begin closing time-based queues:
-The long queue will be closed and begin draining at 17:30 (GMT) on 11 November 2024.
-The medium and short queues set to close at 17:30 (GMT) on 15 November 2024.

Please ensure you save any sessions on the login nodes before the downtime window, as any jobs and sessions remaining will be terminated on 18 November 2024 prior to the start of the downtime.

We apologise for any inconvenience this may cause.

Best Wishes,
Genomics England

Nov 1, 14:01 GMT
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Completed - The scheduled maintenance has been completed.
Nov 14, 13:24 GMT
Scheduled - Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 14 November 2024.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Oct 31, 15:35 GMT
Nov 13, 2024
Completed - The scheduled maintenance has been completed.
Nov 13, 17:50 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 GMT
Scheduled - Dear all,

We would like to inform you of a possible interruption to the NGIS Cancer DSS Service while we apply some emergency infrastructure changes. The outage will be today (Wednesday), 13 November 2024 from 17:00 (GMT) to 18:00 (GMT).

Please note that except for the Cancer DSS all other NGIS production applications will be available during the advised timeframe.

We apologise for the short notice and any inconvenience this may cause you.

Nov 13, 13:39 GMT
Completed - The scheduled maintenance has been completed.
Nov 13, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 13:00 GMT
Scheduled - Dear all,

We would like to inform you of a planned data release in the NGIS UAT environment. The Nembus Increment 1.2 release will be on Wednesday, 13 November 2024 from 13:00 (GMT) to 17:00 (GMT).

The Nembus Increment 1.2 Release Notes are available in the NHS Futures portal.

The main changes in this release are:
- Update DSS linkout button name from 'Cancer bridge DSS' to 'Cancer DSS'
- Redesign of the authentication experience in CIPAPI
- Add archived column to daily emails
- Linking duplicates samples in CVA from resequencing

All applications in the NGIS UAT environment will be unavailable during the advised timeframe.

Please note that there is no impact to the NGIS production environment.

Nov 12, 15:12 GMT
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Completed - The scheduled maintenance has been completed.
Nov 8, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 GMT
Scheduled - Dear Researcher,

We have received advance notice of planned maintenance by our network provider.

We therefore ask that users refrain from using Double Helix between the 4 hour time period below:
7 November 2024, 22:00 (GMT) to 8 November2024, 02:00 (GMT)

We apologise for any inconvenience this may cause.

Best Wishes,
Genomics England

Oct 29, 15:49 GMT
Nov 7, 2024
Nov 6, 2024
Completed - The scheduled maintenance has been completed.
Nov 6, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:00 GMT
Scheduled - Dear all,

We would like to inform you of an outage on the NGIS production environment, to implement some planned infrastructure upgrades. The outage will be on Wednesday, 06 November 2024 from 17:00 (GMT) to 21:00 (GMT).

Please note that the NGIS applications will be unavailable in the NGIS production environment during the advised timeframe.

If you have any queries about what changes will be implemented in the planned window please contact the Genomics England Service Desk.

Oct 31, 15:38 GMT