Update - We are continuing to work on a fix for this issue.
Apr 03, 2025 - 09:01 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 02, 2025 - 14:11 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 02, 2025 - 11:59 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 02, 2025 - 10:44 BST
General_Service_Updates_Genomics_England Operational
90 days ago
100.0 % uptime
Today
NGIS_Production_Environment Operational
90 days ago
99.94 % uptime
Today
General_Service_Updates_NGIS_Production ? Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Ordering Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_M.I.Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Interpretation_Portal Operational
90 days ago
99.78 % uptime
Today
NGIS_PROD_CIP-API Operational
90 days ago
99.97 % uptime
Today
NGIS_PROD_CVA Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_IGV Operational
90 days ago
99.81 % uptime
Today
NGIS_PROD_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Cancer_DSS Operational
90 days ago
99.77 % uptime
Today
NGIS_UAT_Environment Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_NGIS_UAT ? Operational
NGIS_UAT_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Test_Ordering Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_M.I.Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CIP_API Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CVA Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_IGV Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Cancer_DSS Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - Production Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - UAT Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - SIT Operational
90 days ago
100.0 % uptime
Today
100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
100K_CIP-API Operational
90 days ago
100.0 % uptime
Today
100K_SNP Operational
90 days ago
100.0 % uptime
Today
100K_Congenica Operational
90 days ago
100.0 % uptime
Today
100K_MI_Portal Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Labkey Operational
90 days ago
100.0 % uptime
Today
100K_Open_Clinica Operational
90 days ago
100.0 % uptime
Today
Cloud_RE Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Cloud_RE ? Operational
90 days ago
100.0 % uptime
Today
CloudOS Operational
90 days ago
100.0 % uptime
Today
VDI Operational
90 days ago
100.0 % uptime
Today
AWS_Workspace Operational
90 days ago
100.0 % uptime
Today
Research_Environment Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Research_Environment Operational
90 days ago
100.0 % uptime
Today
RE_Confluence ? Operational
90 days ago
100.0 % uptime
Today
RE_Labkey Operational
90 days ago
100.0 % uptime
Today
RE_Data_Discovery_Portal Operational
90 days ago
100.0 % uptime
Today
RE_High_Performance_Compute_HPC_HELIX Operational
90 days ago
100.0 % uptime
Today
RE_Participant_Explorer Operational
90 days ago
100.0 % uptime
Today
RE_Research_Portal Operational
90 days ago
100.0 % uptime
Today
RE_IVA Operational
90 days ago
100.0 % uptime
Today
RE_Airlock_MFT Operational
90 days ago
100.0 % uptime
Today
Atlassian_Suite Operational
90 days ago
100.0 % uptime
Today
GE_Jira_Service_Desk Operational
90 days ago
100.0 % uptime
Today
GE_Jira Operational
90 days ago
100.0 % uptime
Today
GE_Confluence Operational
90 days ago
100.0 % uptime
Today
PanelApp Operational
90 days ago
100.0 % uptime
Today
Generation Study (Newborns) Operational
90 days ago
100.0 % uptime
Today
Generation Study Portal Operational
90 days ago
100.0 % uptime
Today
Generation Study Website Operational
90 days ago
100.0 % uptime
Today
Generation Study CRM Operational
90 days ago
100.0 % uptime
Today
Variant Review Tool Operational
90 days ago
100.0 % uptime
Today
Newborns Pipeline Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_Internal Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_External (Coming Soon) ? Operational
90 days ago
100.0 % uptime
Today
Aspera Operational
90 days ago
100.0 % uptime
Today
Aspera ? Operational
90 days ago
100.0 % uptime
Today
GitLab Partial Outage
90 days ago
99.71 % uptime
Today
GitLab Partial Outage
90 days ago
99.71 % uptime
Today
Artifactory Operational
90 days ago
100.0 % uptime
Today
Artifactory ? Operational
90 days ago
100.0 % uptime
Today
WEKA Storage Platform Operational
90 days ago
100.0 % uptime
Today
WEKA ? Operational
90 days ago
100.0 % uptime
Today
Lumen Operational
90 days ago
100.0 % uptime
Today
Lumen Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Manage Engine Operational
90 days ago
100.0 % uptime
Today
Manage Engine (Self-Service) ? Operational
90 days ago
100.0 % uptime
Today
Manage Engine (AD Manager Plus) ? Operational
90 days ago
100.0 % uptime
Today
Semarchy Operational
90 days ago
100.0 % uptime
Today
Semarchy Master Data Management ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

NGIS Production Environment: Maintenance and Cancer DSS v6.7.0 Release Notification Apr 9, 2025 17:00-21:00 BST

Dear all,

We would like to inform you of a planned infrastructure upgrades and software release for Cancer DSS in the NGIS production environment. CDSSv6.7.0 will be released on Wednesday, 09 April 2025 from 17:00 (BST) to 21:00 (BST).

The main changes in the CDSSv6.7.0 release are:
- Comment Refactoring
- Improved resolution for germline plots

Please note this maintenance window includes some changes to the PanelApp therefore, PanelApp and all applications in the NGIS production environment will be unavailable during the advised timeframe..

Posted on Apr 03, 2025 - 12:06 BST

NGIS Production Environment: Congenica Case Deletion - 10 April 2025 Apr 10, 2025 09:00-17:00 BST

Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 10 April 2025.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Posted on Apr 01, 2025 - 09:21 BST
Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Completed - The scheduled maintenance has been completed.
Apr 3, 19:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 18:30 BST
Scheduled - Dear All,

We are releasing some new features and improvements so the Generation Study Portal will be unavailable from 6:30pm to 7:30pm on Thursday, 3rd April. You will be able to use the portal as usual outside of this time window.

Thanks for your understanding,

The Generation Study Portal team

Apr 2, 11:29 BST
Apr 2, 2025
Completed - Dear all,

We regret to inform you, due to technical issues with Gitlab pipelines we are unable to proceed with our deployments tonight. Therefore, the scheduled maintenance window for the NGIS production environment has been cancelled.

We apologise for any inconvenience this may cause you.

Apr 2, 15:57 BST
Scheduled - Dear all,

We would like to inform you of a planned infrastructure upgrades and software release for Cancer DSS in the NGIS production environment. CDSSv6.7.0 will be released on Wednesday, 02 April 2025 from 17:00 (BST) to 21:00 (BST).

The main changes in the CDSSv6.7.0 release are:
- Comment Refactoring
- Improved resolution for germline plots

Please note this maintenance window includes some changes to the PanelApp therefore, PanelApp and all applications in the NGIS production environment will be unavailable during the advised timeframe..

Apr 1, 09:18 BST
Resolved - SERVICE:
Interpretation Portal And Congenica

SEVERITY:
3

GEL REF:
GEL-279023

DESCRIPTION:
Patient Identification Data missing from IP and Congenica

SUMMARY OF IMPACT:
Patient Identification Data was missing from IP and Congenica portals. The issue has now been resolved.

We apologise for any inconvenience this may have caused you.

Apr 2, 15:07 BST
Apr 1, 2025
Completed - The scheduled maintenance has been completed.
Apr 1, 09:19 BST
Scheduled - Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 27 March 2025.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Mar 13, 15:56 GMT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 GMT
Scheduled - Dear Users,

We would like to inform you of a planned release being deployed for CloudOS.

SW 5.3 Glutemine Release will be deployed on Thursday, 27 March 2025 between 09:00 (GMT) and 18:00 (GMT).

Please note that we cannot ensure the normal functionality of the CloudOS application during this time.

This release will include a number of new features for CloudOS, including:
- Cost Monitoring: Organisation Admins can monitor total workspace spending to date from the Organisation Management Dashboard.
- Workspace cost increase request: Workspace admins can now quickly navigate to Interactive sessions from the Cost Monitoring tab using a new hyperlink, making it easier to track and analyse session costs.
- Install CloudOS CLI via pip: Users can now install the CloudOS CLI via pip.


You may need to clear your browser cache within the AWS Workspace to see the changes that have been applied in the release.

If you have any issues following this release, please let us know by raising a Service Desk ticket.

We apologise in advance for any inconvenience caused by this upgrade.

Best wishes,
Genomics England

Mar 20, 15:42 GMT
Mar 26, 2025
Completed - Dear all,

We are pleased to notify you that changes for IP Authentication that were planned for Orion Increment 1.1 have been successfully deployed to the NGIS production environment.

If any users are having issues accessing the Interpretation Portal please clear your browser cache (for the last hour).

Mar 26, 18:41 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 GMT
Scheduled - Dear all,

We would like to inform you of planned software release for the NGIS production environment.

The IP Authentication changes that were part of Orion Increment 1.1 and were backed out due to technical issues last week, will be released on Wednesday, 26 March 2025 from 17.00 (GMT) - 21.00 (GMT).

The Orion Increment 1.1 Release Note is available in the 'GEL Release Documentation' folder in NHS Futures.

As these changes would not require any downtime we don't expect any interruption to the NGIS production Interpretation Portal during this timeframe.

Mar 24, 13:52 GMT
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.