In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 01, 2024 - 13:00 BST
Scheduled - Dear all,

We would like to inform you of planned software releases for the NGIS production environment.

Mira - (NGIS version 1.48.7) and Cancer DSSv6.0.0 will be released on Wednesday, 01 May 2024 from 13:00 (BST) to 21:00 (BST).

The Mira and Cancer DSS Release notes are available in the Forward Schedule of Change portal.

The main changes in these releases are:
- Dragen v4 for RD - Tumour First / Germline Late
- PanelApp Data changes - GRM Update
- VIL Improvements
- Prioritise variants in known disease associated non-coding genes (non-MT)
- Removal of BSVI access from the Interpretation Portal
- Some accessibility changes, bug fixes for Cancer DSS and a move of the DSS to a new infrastructure

Please note that all NGIS applications except for Test Ordering will be unavailable in the NGIS production environment during the advised timeframe.

May 1, 2024 13:00-21:00 BST
Update - SERVICE:
NGIS Tumor Samples

SEVERITY:
2

GEL REF:
GEL-206086

DESCRIPTION:
Tumor samples failing a non-contractual T>G metric

SUMMARY OF IMPACT:
This is a reminder that this incident is still being investigated by Ilumina and please be vigilant when analysing cases
.
We have been notified by Illumina that a subset of tumour samples have been failing a non-contractual T>G metric and the issue is currently being investigated by Illumina. We have confirmation from Illumina that the issue is not connected to the T>G issue we experienced last year. Any samples with the failed metric have been re-sequenced.

There are 9 cases where T>G fraction is still exceeding cut-off after re-sequencing. We have contacted affected GLHs with a list of samples with any next steps options. Upon inspecting sequencing data in IGV we believe a larger number of cases can be impacted to a lesser degree. We recommend reviewing any reportable variants in IGV to exclude clinical reporting of false positive variants.

Oct 02, 2023 - 09:47 BST
Investigating - SERVICE:
NGIS Tumor Samples

SEVERITY:
2

GEL REF:
GEL-206086

DESCRIPTION:
Tumor samples failing a non-contractual T>G metric

SUMMARY OF IMPACT:
We have been notified by Illumina that a subset of tumour samples have been failing a non-contractual T>G metric and the issue is currently being investigated by Illumina. We have confirmation from Illumina that the issue is not connected to the T>G issue we experienced last year.

Any samples with the failed metric have been re-sequenced. There are 8 cases where T>G fraction is still exceeding cut-off after re-sequencing. We have contacted affected GLHs with a list of samples with any next steps options.

Upon inspecting sequencing data in IGV we believe a larger number of cases can be impacted to a lesser degree. We recommend reviewing any reportable variants in IGV to exclude clinical reporting of false positive variants.

Sep 19, 2023 - 09:33 BST
Identified - The issue has been identified and the fix needs to be implemented.
Aug 04, 2023 - 11:38 BST
Investigating - Dear Researcher,

We are aware that Ensembl is currently not available due to network problems.

Our teams are working on the issue as a matter of urgency and will update you as soon as we have more information.

We apologise for any inconvenience caused.

Best wishes,
Genomics England

Jun 30, 2023 - 18:03 BST
General_Service_Updates_Genomics_England Operational
90 days ago
100.0 % uptime
Today
NGIS_Production_Environment Under Maintenance
90 days ago
100.0 % uptime
Today
General_Service_Updates_NGIS_Production ? Under Maintenance
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Ordering Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_SFTP Under Maintenance
90 days ago
100.0 % uptime
Today
NGIS_PROD_M.I.Portal Under Maintenance
90 days ago
100.0 % uptime
Today
NGIS_PROD_Sample_Matching_Service Under Maintenance
90 days ago
100.0 % uptime
Today
NGIS_PROD_Interpretation_Portal Under Maintenance
90 days ago
100.0 % uptime
Today
NGIS_PROD_CIP-API Under Maintenance
90 days ago
100.0 % uptime
Today
NGIS_PROD_CVA Under Maintenance
90 days ago
100.0 % uptime
Today
NGIS_PROD_IGV Under Maintenance
90 days ago
100.0 % uptime
Today
NGIS_PROD_SNP Under Maintenance
90 days ago
100.0 % uptime
Today
NGIS_PROD_BSVI Under Maintenance
90 days ago
100.0 % uptime
Today
NGIS_PROD_Congenica Under Maintenance
90 days ago
100.0 % uptime
Today
NGIS_PROD_Cancer_Bridge_DSS Under Maintenance
90 days ago
100.0 % uptime
Today
NGIS_UAT_Environment Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_NGIS_UAT ? Operational
NGIS_UAT_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Test_Ordering Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_M.I.Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Sample_Matching_Service Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Bertha Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CIP_API Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_SNP Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_BSVI Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Cancer_Bridge_DSS Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - Production Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - UAT Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - SIT Operational
90 days ago
100.0 % uptime
Today
100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
100K_CIP-API Operational
90 days ago
100.0 % uptime
Today
100K_SNP Operational
90 days ago
100.0 % uptime
Today
100K_Congenica Operational
90 days ago
100.0 % uptime
Today
100K_MI_Portal Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_100K_Applications Operational
90 days ago
100.0 % uptime
Today
Cloud_RE Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Cloud_RE ? Operational
90 days ago
100.0 % uptime
Today
CloudOS Operational
90 days ago
100.0 % uptime
Today
VDI Operational
90 days ago
100.0 % uptime
Today
AWS_Workspace Operational
90 days ago
100.0 % uptime
Today
Research_Environment Operational
90 days ago
99.96 % uptime
Today
General_Service_Updates_Research_Environment Operational
90 days ago
100.0 % uptime
Today
RE_Inuvika ? Operational
90 days ago
100.0 % uptime
Today
RE_Confluence ? Operational
90 days ago
100.0 % uptime
Today
RE_Labkey Operational
90 days ago
100.0 % uptime
Today
RE_Data_Discovery_Portal Operational
90 days ago
100.0 % uptime
Today
RE_High_Performance_Compute_HPC_HELIX Operational
90 days ago
99.68 % uptime
Today
RE_Participant_Explorer Operational
90 days ago
100.0 % uptime
Today
RE_Research_Portal Operational
90 days ago
100.0 % uptime
Today
RE_IVA Operational
90 days ago
100.0 % uptime
Today
RE_Airlock_MFT Operational
90 days ago
100.0 % uptime
Today
Atlassian_Suite Operational
90 days ago
100.0 % uptime
Today
GE_Jira_Service_Desk Operational
90 days ago
100.0 % uptime
Today
GE_Jira Operational
90 days ago
100.0 % uptime
Today
GE_Confluence Operational
90 days ago
100.0 % uptime
Today
PanelApp Under Maintenance
90 days ago
100.0 % uptime
Today
Generation Study (Newborns) Operational
90 days ago
100.0 % uptime
Today
Generation Study Portal Operational
90 days ago
100.0 % uptime
Today
Generation Study Website Operational
90 days ago
100.0 % uptime
Today
Generation Study CRM Operational
90 days ago
100.0 % uptime
Today
Variant Review Tool Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_Internal Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_External (Coming Soon) ? Operational
90 days ago
100.0 % uptime
Today
Aspera Operational
90 days ago
100.0 % uptime
Today
Aspera ? Operational
90 days ago
100.0 % uptime
Today
GitLab Operational
90 days ago
100.0 % uptime
Today
GitLab Operational
90 days ago
100.0 % uptime
Today
Artifactory Operational
90 days ago
100.0 % uptime
Today
Artifactory ? Operational
90 days ago
100.0 % uptime
Today
WEKA Storage Platform Operational
90 days ago
100.0 % uptime
Today
WEKA ? Operational
90 days ago
100.0 % uptime
Today
Lumen Operational
90 days ago
100.0 % uptime
Today
Lumen Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Manage Engine Operational
90 days ago
100.0 % uptime
Today
Manage Engine (Self-Service) ? Operational
90 days ago
100.0 % uptime
Today
Manage Engine (AD Manager Plus) ? Operational
90 days ago
100.0 % uptime
Today
Semarchy Operational
90 days ago
100.0 % uptime
Today
Semarchy Master Data Management ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 02 May 2024.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Posted on Apr 19, 2024 - 11:23 BST
Past Incidents
May 1, 2024

Unresolved incident: NGIS Production Environment: Mira and Cancer DSS Release Notification.

Apr 30, 2024
Completed - Dear all,

We are pleased to notify you that Mira release to Test Ordering in the NGIS production environment is now complete and the Test Ordering service is now available.

The remaining Mira release changes will be deployed tomorrow, Wednesday, 1 May 2024.

Apr 30, 19:12 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 17:00 BST
Scheduled - Dear all,

We would like to inform you of a planned software release for the Test Ordering Service in the NGIS production environment.

Mira - (NGIS version 1.48.0) will be released on Tuesday, 30 April 2024 from 17:00 (BST) to 22:00 (BST).

The Mira Release notes are available in the Forward Schedule of Change portal.

The main change in this release is:
- PDS (Personal Demographic Service) will replace current Inhealthcare patient look up

Please note that the Test Ordering will be unavailable in the NGIS production environment during the advised timeframe. All other applications in the NGIS production environment will be available.

The remaining Mira release changes will go in on Wednesday, 1 May.

Apr 23, 15:59 BST
Apr 29, 2024
Completed - DD should be inaccessible from the RE now
Apr 29, 10:17 BST
Scheduled - Dear Researcher,

It has become necessary to discontinue the Data Discovery application earlier than planned. Therefore, it will no longer be available in the Research Environment from Monday, 29 April 2024. We understand this may be disruptive for some researchers, and we apologise for any inconvenience it may cause. 

If you are using Data Discovery, please transition to alternative tools. For most use cases, Participant Explorer will provide an excellent alternative.

You can find more information about Participant Explorer in our user guide.

Please contact our Genomics England Service Desk via Service Desk Portal with description ‘Data Discovery EoL' if you are unable to meet your needs with alternative tools.

Best wishes,

Genomics England.

Apr 22, 11:51 BST
Completed - decommissioned
Apr 29, 10:16 BST
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 07:29 BST
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 07:26 BST
Update - Dear Researcher, 
 
We will be discontinuing the Data Discovery application in the Genomics England Research Environment on Wednesday, 22 May 2024. We understand this may be disruptive for some researchers, and we apologise for any inconvenience it may cause. 
 
If you are currently using Data Discovery, we recommend that you begin transitioning to alternative tools as soon as possible. For most use cases, Participant Explorer will provide an excellent alternative. You can find more information about Participant Explorer in our user guide

Please contact our Genomics England Service Desk via Service Desk Portal with description ‘Data Discovery EoL'  
 
If this is your first time using the Service Desk Portal, you will need to create an account first. Please remember that your login credentials for the Service Desk Portal are different from those that you use to log into the Research Environment or Research Portal. 
Our Portal is available 24/7, however please be aware that support hours are Mon-Fri 9am to 5.30pm (excluding Bank Holidays). 
 
Best wishes, 
Genomics England

Mar 4, 16:19 GMT
Scheduled - Dear Researcher,

We will be discontinuing the Data Discovery application in the Genomics England Research Environment on Wednesday, 22 May 2024.  We understand this may be disruptive for some researchers, and we apologise for any inconvenience it may cause.

If you are currently using Data Discovery, we recommend that you begin transitioning to alternative tools as soon as possible. For most use cases, Participant Explorer will provide an excellent alternative. You can find more information about Participant Explorer in our user guide.

Please contact our Genomics England Service Desk via Service Desk Portal with description ‘Data Discovery EoL'

If this is your first time using the Service Desk Portal, you will need to create an account first. Please remember that your login credentials for the Service Desk Portal are different from those that you use to log into the Research Environment or Research Portal.
Our Portal is available 24/7, however please be aware that support hours are Mon-Fri 9am to 5.30pm (excluding Bank Holidays).

Best wishes,
Genomics England

Mar 4, 16:16 GMT
Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024
Completed - The scheduled maintenance has been completed.
Apr 25, 13:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 10:30 BST
Scheduled - Dear Researcher,

We would like to inform you of a planned maintenance for the upgrade of Labkey which will take place on Thursday, 25 April 2024. The estimated outage will be between 10:30 (BST) to 13:30 (BST).

Jobs calling the Labkey API will be affected during the maintenance window.

We apologise in advance for any inconvenience this may cause you.

Best Wishes
Genomics England

Apr 12, 15:44 BST
Apr 24, 2024

No incidents reported.

Apr 23, 2024
Completed - The scheduled maintenance has been completed.
Apr 23, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 13:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 10, 13:05 BST
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Completed - The scheduled maintenance has been completed.
Apr 19, 11:16 BST
Scheduled - Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 18 April 2024.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Apr 4, 13:12 BST
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.