All Systems Operational

General_Service_Updates_Genomics_England Operational
90 days ago
100.0 % uptime
Today
NGIS_Production_Environment Operational
90 days ago
99.94 % uptime
Today
General_Service_Updates_NGIS_Production ? Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Ordering Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_M.I.Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Interpretation_Portal Operational
90 days ago
99.78 % uptime
Today
NGIS_PROD_CIP-API Operational
90 days ago
99.97 % uptime
Today
NGIS_PROD_CVA Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_IGV Operational
90 days ago
99.81 % uptime
Today
NGIS_PROD_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Cancer_DSS Operational
90 days ago
99.77 % uptime
Today
NGIS_UAT_Environment Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_NGIS_UAT ? Operational
NGIS_UAT_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Test_Ordering Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_SFTP Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_M.I.Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CIP_API Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_CVA Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_IGV Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Cancer_DSS Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - Production Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - UAT Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - SIT Operational
90 days ago
100.0 % uptime
Today
100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
100K_CIP-API Operational
90 days ago
100.0 % uptime
Today
100K_SNP Operational
90 days ago
100.0 % uptime
Today
100K_Congenica Operational
90 days ago
100.0 % uptime
Today
100K_MI_Portal Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Labkey Operational
90 days ago
100.0 % uptime
Today
100K_Open_Clinica Operational
90 days ago
100.0 % uptime
Today
Cloud_RE Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Cloud_RE ? Operational
90 days ago
100.0 % uptime
Today
CloudOS Operational
90 days ago
100.0 % uptime
Today
VDI Operational
90 days ago
100.0 % uptime
Today
AWS_Workspace Operational
90 days ago
100.0 % uptime
Today
Research_Environment Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Research_Environment Operational
90 days ago
100.0 % uptime
Today
RE_Confluence ? Operational
90 days ago
100.0 % uptime
Today
RE_Labkey Operational
90 days ago
100.0 % uptime
Today
RE_Data_Discovery_Portal Operational
90 days ago
100.0 % uptime
Today
RE_High_Performance_Compute_HPC_HELIX Operational
90 days ago
100.0 % uptime
Today
RE_Participant_Explorer Operational
90 days ago
100.0 % uptime
Today
RE_Research_Portal Operational
90 days ago
100.0 % uptime
Today
RE_IVA Operational
90 days ago
100.0 % uptime
Today
RE_Airlock_MFT Operational
90 days ago
100.0 % uptime
Today
Atlassian_Suite Operational
90 days ago
100.0 % uptime
Today
GE_Jira_Service_Desk Operational
90 days ago
100.0 % uptime
Today
GE_Jira Operational
90 days ago
100.0 % uptime
Today
GE_Confluence Operational
90 days ago
100.0 % uptime
Today
PanelApp Operational
90 days ago
100.0 % uptime
Today
Generation Study (Newborns) Operational
90 days ago
100.0 % uptime
Today
Generation Study Portal Operational
90 days ago
100.0 % uptime
Today
Generation Study Website Operational
90 days ago
100.0 % uptime
Today
Generation Study CRM Operational
90 days ago
100.0 % uptime
Today
Variant Review Tool Operational
90 days ago
100.0 % uptime
Today
Newborns Pipeline Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_Internal Operational
90 days ago
100.0 % uptime
Today
Tableau_Production_External (Coming Soon) ? Operational
90 days ago
100.0 % uptime
Today
Aspera Operational
90 days ago
100.0 % uptime
Today
Aspera ? Operational
90 days ago
100.0 % uptime
Today
GitLab Operational
90 days ago
100.0 % uptime
Today
GitLab Operational
90 days ago
100.0 % uptime
Today
Artifactory Operational
90 days ago
100.0 % uptime
Today
Artifactory ? Operational
90 days ago
100.0 % uptime
Today
WEKA Storage Platform Operational
90 days ago
100.0 % uptime
Today
WEKA ? Operational
90 days ago
100.0 % uptime
Today
Lumen Operational
90 days ago
100.0 % uptime
Today
Lumen Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Manage Engine Operational
90 days ago
100.0 % uptime
Today
Manage Engine (Self-Service) ? Operational
90 days ago
100.0 % uptime
Today
Manage Engine (AD Manager Plus) ? Operational
90 days ago
100.0 % uptime
Today
Semarchy Operational
90 days ago
100.0 % uptime
Today
Semarchy Master Data Management ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

NGIS Production Environment: Maintenance and Cancer DSS v6.7.0 Release Notification Apr 2, 2025 17:00-21:00 BST

Dear all,

We would like to inform you of a planned infrastructure upgrades and software release for Cancer DSS in the NGIS production environment. CDSSv6.7.0 will be released on Wednesday, 02 April 2025 from 17:00 (BST) to 21:00 (BST).

The main changes in the CDSSv6.7.0 release are:
- Comment Refactoring
- Improved resolution for germline plots

Please note this maintenance window includes some changes to the PanelApp therefore, PanelApp and all applications in the NGIS production environment will be unavailable during the advised timeframe..

Posted on Apr 01, 2025 - 09:18 BST

NGIS Production Environment: Congenica Case Deletion - 10 April 2025 Apr 10, 2025 09:00-17:00 BST

Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 10 April 2025.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Posted on Apr 01, 2025 - 09:21 BST
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Completed - The scheduled maintenance has been completed.
Apr 1, 09:19 BST
Scheduled - Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 27 March 2025.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Mar 13, 15:56 GMT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 GMT
Scheduled - Dear Users,

We would like to inform you of a planned release being deployed for CloudOS.

SW 5.3 Glutemine Release will be deployed on Thursday, 27 March 2025 between 09:00 (GMT) and 18:00 (GMT).

Please note that we cannot ensure the normal functionality of the CloudOS application during this time.

This release will include a number of new features for CloudOS, including:
- Cost Monitoring: Organisation Admins can monitor total workspace spending to date from the Organisation Management Dashboard.
- Workspace cost increase request: Workspace admins can now quickly navigate to Interactive sessions from the Cost Monitoring tab using a new hyperlink, making it easier to track and analyse session costs.
- Install CloudOS CLI via pip: Users can now install the CloudOS CLI via pip.


You may need to clear your browser cache within the AWS Workspace to see the changes that have been applied in the release.

If you have any issues following this release, please let us know by raising a Service Desk ticket.

We apologise in advance for any inconvenience caused by this upgrade.

Best wishes,
Genomics England

Mar 20, 15:42 GMT
Mar 26, 2025
Completed - Dear all,

We are pleased to notify you that changes for IP Authentication that were planned for Orion Increment 1.1 have been successfully deployed to the NGIS production environment.

If any users are having issues accessing the Interpretation Portal please clear your browser cache (for the last hour).

Mar 26, 18:41 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 GMT
Scheduled - Dear all,

We would like to inform you of planned software release for the NGIS production environment.

The IP Authentication changes that were part of Orion Increment 1.1 and were backed out due to technical issues last week, will be released on Wednesday, 26 March 2025 from 17.00 (GMT) - 21.00 (GMT).

The Orion Increment 1.1 Release Note is available in the 'GEL Release Documentation' folder in NHS Futures.

As these changes would not require any downtime we don't expect any interruption to the NGIS production Interpretation Portal during this timeframe.

Mar 24, 13:52 GMT
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Resolved - SERVICE:
Interpretation Portal, Cancer DSS and IGV

SEVERITY:
2

GEL REF:
GEL-277200

DESCRIPTION:
Interpretation Portal, Cancer DSS and IGV Portals Unavailable

SUMMARY OF IMPACT:
All services have now been restored.

Thank you for your patience and we apologise for any inconvenience this may have caused you.

Mar 20, 14:14 GMT
Update - SERVICE:
Interpretation Portal, Cancer DSS and IGV

SEVERITY:
2

GEL REF:
GEL-277200

DESCRIPTION:
Interpretation Portal, Cancer DSS and IGV Portals Unavailable

SUMMARY OF IMPACT:
Access to the Interpretation and IGV portals have now been restored. We are still working on deploying the fix to the Cancer DSS.

We appreciate your patience while we work to resolve this issue and apologise for any disruption to your work.

NEXT UPDATE:
14.45 (GMT)

Mar 20, 13:28 GMT
Identified - SERVICE:
Interpretation Portal, Cancer DSS and IGV

SEVERITY:
2

GEL REF:
GEL-277200

DESCRIPTION:
Interpretation Portal, Cancer DSS and IGV Portals Unavailable

SUMMARY OF IMPACT:
Users are currently experiencing issues logging into the Interpretation, Cancer DSS and IGV portals, following the technical issues we experienced during the Orion Increment 1.1 release last night.

We have identified a fix which is currently getting implemented and tested in the lower environments.

We appreciate your patience while we work to resolve this issue and apologise for any disruption to your work.

NEXT UPDATE:
14.00 (GMT)

Mar 20, 12:41 GMT
Update - Interpretation Portal, Cancer DSS and IGV

SEVERITY:
2

GEL REF:
GEL-277200

DESCRIPTION:
Interpretation Portal, Cancer DSS and IGV Portals Unavailable

SUMMARY OF IMPACT:
Users are currently experiencing issues with logging into the Interpretation, Cancer DSS and IGV portals, following the technical issues we experienced during the Orion Increment 1.1 release last night.

We are still investigating the issues at the highest priority.

We appreciate your patience while we work to resolve this issue and apologise for any disruption to your work.

NEXT UPDATE:
12.30 (GMT)

Mar 20, 11:00 GMT
Update - Interpretation Portal, Cancer DSS and IGV

SEVERITY:
2

GEL REF:
GEL-277200

DESCRIPTION:
Interpretation Portal, Cancer DSS and IGV Portals Unavailable

SUMMARY OF IMPACT:
We are aware that users are experiencing some issues with logging into the Interpretation, Cancer DSS and IGV portals this morning, following the technical issues we experienced during the Orion Increment 1.1 release last night.

We apologise for any inconvenience this may have caused you.

NEXT UPDATE:
11.00 (GMT)

Mar 20, 09:26 GMT
Investigating - SERVICE:
Interpretation Portal and Cancer DSS

SEVERITY:
2

GEL REF:
GEL-277200

DESCRIPTION:
Interpretation Portal and Cancer DSS Portals Unavailable

SUMMARY OF IMPACT:
We are aware that users are experiencing some issues with logging into the Interpretation and Cancer DSS portals this morning, following the technical issues we experienced during the Orion Increment 1.1 release last night last night.

We apologise for any inconvenience this may have caused you.

NEXT UPDATE:
11.00 (GMT)

Mar 20, 09:19 GMT
Mar 19, 2025
Completed - Dear all,

We would like to notify you that the Orion Increment 1.1 was deployed to the NGIS production environment as planned, however, due to some technical issues we experienced during the release, the authentication changes for the Interpretation portal had to be backed out. Additionally, the Cancer DSS v6.7.0 release which was scheduled to be deployed was backed out as well.

We will notify you the rehearsed dates for the backed out changes.

Please note that we have delivered automated MRD (automated Minimal Residual Disease Assay Design) as part of this release. This feature is not currently UKAS accredited to ISO 15189.

All applications in the NGIS production environment are now available.

Mar 19, 21:51 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:00 GMT
Scheduled - Dear all,

We would like to inform you of planned software releases for the NGIS production environment.

Orion Increment and CDSSv6.7.0 will be released on Wednesday, 19 March 2025 from 17.00 (GMT) - 21.00 (GMT).

The Orion Increment 1.1 Release Note is available in the 'GEL Release Documentation' folder in NHS Futures.

The main changes in the Orion Increment 1.1 release are:
- Automated minimal residual disease assay design – Phase 1
- CVA Upgrade
- Congenica 3.8.1
- Interpretation Portal Authentication bug fixes

The CDSSv6.7.0 Release Note is now available in the 'GEL Release Documentation' folder in NHS Futures.

The main changes in the CDSSv6.7.0 release are:
- Comment Refactoring
- Improved resolution for germline plots

Please note that all NGIS applications in the NGIS production environment would be unavailable during the stated timeframe.

Mar 12, 13:45 GMT