In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 2026 - 13:01 BST
Jun 23, 2026 - 13:01 BST
Scheduled - Dear research user,
The Double Helix HPC will not be available on Tuesday, 23 June 2026 from 13:00 (BST) to 14:00 (BST).
Logins will not be possible during this time and running interactive jobs will be affected, any jobs that are still running at the start of the maintenance window will be terminated and will need to be rerun. This will include any orchestration jobs you may have running for your workflows.
In preparation please:
* save any ongoing work
* terminate (using the bkill command) any interactive jobs that are running
* logout from your session prior to the maintenance window
We apologise for any inconvenience this may cause.
Best Wishes,
Genomics England
Jun 23, 2026 13:00-15:00 BST
The Double Helix HPC will not be available on Tuesday, 23 June 2026 from 13:00 (BST) to 14:00 (BST).
Logins will not be possible during this time and running interactive jobs will be affected, any jobs that are still running at the start of the maintenance window will be terminated and will need to be rerun. This will include any orchestration jobs you may have running for your workflows.
In preparation please:
* save any ongoing work
* terminate (using the bkill command) any interactive jobs that are running
* logout from your session prior to the maintenance window
We apologise for any inconvenience this may cause.
Best Wishes,
Genomics England
Jun 23, 2026 13:00-15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 2026 - 09:00 BST
Apr 30, 2026 - 09:00 BST
Scheduled - Dear Users,
We would like to inform you of a planned release being deployed for CloudOS.
SW 6.4 Elder Release will be deployed on Thursday, 30 April 2026 between 09:00 (BST) and 18:00 (BST).
Please note that we cannot ensure the normal functionality of the CloudOS application during this time.
This release will include 14 new features for CloudOS, including:
- Revamped Navigation for Federated Data, Data Science and Advanced Analytics
- Interactive Sessions through the Lifebit CLI
- Linked Folders in Snapshots and RShiny Apps
- Simplified Data Adding for Interactive Sessions
- Expanded Nextflow Version Support
- Deprecation of Community Tools
If you have any issues following this release, please let us know by raising a Service Desk ticket.
We apologise in advance for any inconvenience caused by this upgrade.
Best wishes,
Genomics England
Apr 30, 2026 09:00-18:00 BST
We would like to inform you of a planned release being deployed for CloudOS.
SW 6.4 Elder Release will be deployed on Thursday, 30 April 2026 between 09:00 (BST) and 18:00 (BST).
Please note that we cannot ensure the normal functionality of the CloudOS application during this time.
This release will include 14 new features for CloudOS, including:
- Revamped Navigation for Federated Data, Data Science and Advanced Analytics
- Interactive Sessions through the Lifebit CLI
- Linked Folders in Snapshots and RShiny Apps
- Simplified Data Adding for Interactive Sessions
- Expanded Nextflow Version Support
- Deprecation of Community Tools
If you have any issues following this release, please let us know by raising a Service Desk ticket.
We apologise in advance for any inconvenience caused by this upgrade.
Best wishes,
Genomics England
Apr 30, 2026 09:00-18:00 BST
General_Service_Updates_Genomics_England
Operational
NGIS_Production_Environment
Operational
General_Service_Updates_NGIS_Production
Operational
NGIS_PROD_Test_Selection
Operational
NGIS_PROD_Test_Ordering
Operational
NGIS_PROD_SFTP
Operational
NGIS_PROD_M.I.Portal
Operational
NGIS_PROD_Interpretation_Portal
Operational
NGIS_PROD_CIP-API
Operational
NGIS_PROD_CVA
Operational
NGIS_PROD_IGV
Operational
NGIS_PROD_Congenica
Operational
NGIS_PROD_Cancer_DSS
Operational
NGIS_UAT_Environment
Operational
General_Service_Updates_NGIS_UAT
Operational
NGIS_UAT_Test_Selection
Operational
NGIS_UAT_Test_Ordering
Operational
NGIS_UAT_SFTP
Operational
NGIS_UAT_M.I.Portal
Operational
NGIS_UAT_Interpretation_Portal
Operational
NGIS_UAT_CIP_API
Operational
NGIS_UAT_CVA
Operational
NGIS_UAT_IGV
Operational
NGIS_UAT_Congenica
Operational
NGIS_UAT_Cancer_DSS
Operational
Third Party Integrator
Operational
Third Party Integrator - Production
Operational
Third Party Integrator - UAT
Operational
Third Party Integrator - SIT
Operational
100K_Applications
Operational
100K_Interpretation_Portal
Operational
100K_CIP-API
Operational
100K_SNP
Operational
100K_Congenica
Operational
100K_MI_Portal
Operational
General_Service_Updates_100K_Applications
Operational
100K_Labkey
Operational
100K_Open_Clinica
Operational
Cloud_RE
Operational
General_Service_Updates_Cloud_RE
Operational
CloudOS
Operational
VDI
Operational
AWS_Workspace
Operational
Research_Environment
Under Maintenance
General_Service_Updates_Research_Environment
Under Maintenance
RE_Confluence
Operational
RE_Labkey
Operational
RE_Data_Discovery_Portal
Operational
RE_High_Performance_Compute_HPC_HELIX
Under Maintenance
RE_Participant_Explorer
Operational
RE_Research_Portal
Operational
RE_IVA
Operational
RE_Airlock_MFT
Operational
Atlassian_Suite
Operational
GE_Jira_Service_Desk
Operational
GE_Jira
Operational
GE_Confluence
Operational
PanelApp
Operational
Generation Study (Newborns)
Operational
Generation Study Portal
Operational
Generation Study Website
Operational
Generation Study CRM
Operational
Variant Review Tool
Operational
Newborns Pipeline
Operational
Tableau
Operational
Tableau_Production_Internal
Operational
Tableau_Production_External (Coming Soon)
Operational
Aspera
Operational
Aspera
Operational
GitLab
Operational
GitLab
Operational
Artifactory
Operational
Artifactory
Operational
WEKA Storage Platform
Operational
WEKA
Operational
Colt
Operational
Lumen Internet Connectivity
Operational
Manage Engine
Operational
Manage Engine (Self-Service)
Operational
Manage Engine (AD Manager Plus)
Operational
Semarchy
Operational
Semarchy Master Data Management
Operational
Quantum ObjectStore
Operational
Quantum ObjectStore
Operational
Miro Application
Operational
Miro Log in ability
Operational
Miro Mail System
Operational
Miro Web Site
Operational
AWS VPN
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
NGIS Production Environment: Congenica Case Deletion - 25 June 2026 Jun 25, 2026 09:00-17:00 BST
Dear Congenica User,
This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.
The next set of deletions will take place on the Thursday, 25 June 2026.
If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.
Posted on Jun 11, 2026 - 10:03 BST
This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.
The next set of deletions will take place on the Thursday, 25 June 2026.
If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.
Posted on Jun 11, 2026 - 10:03 BST
NGIS Production Environment: Maintenance Notification Jul 1, 2026 17:00-21:00 BST
Dear all,
We would like to inform you of an outage on the NGIS production environment, to implement some planned changes. The outage will be on Wednesday, 1 July 2026 from 17:00 (BST) to 21:00 (BST).
Please note that the NGIS applications will be unavailable in the NGIS production environment during the advised timeframe.
If you have any queries about what changes will be implemented in the planned window please contact the Genomics England Service Desk.
Posted on Jun 24, 2026 - 12:13 BST
We would like to inform you of an outage on the NGIS production environment, to implement some planned changes. The outage will be on Wednesday, 1 July 2026 from 17:00 (BST) to 21:00 (BST).
Please note that the NGIS applications will be unavailable in the NGIS production environment during the advised timeframe.
If you have any queries about what changes will be implemented in the planned window please contact the Genomics England Service Desk.
Posted on Jun 24, 2026 - 12:13 BST