All Systems Operational

Uptime over the past 90 days. View historical uptime.
General_Service_Updates_Genomics_England Operational
NGIS_Production_Environment Operational
General_Service_Updates_NGIS_Production Operational
NGIS_PROD_Test_Selection Operational
NGIS_PROD_Test_Ordering Operational
NGIS_PROD_SFTP Operational
NGIS_PROD_M.I.Portal Operational
NGIS_PROD_Interpretation_Portal Operational
NGIS_PROD_CIP-API Operational
NGIS_PROD_CVA Operational
NGIS_PROD_IGV Operational
NGIS_PROD_Congenica Operational
NGIS_PROD_Cancer_DSS Operational
NGIS_PROD_New IB Operational
NGIS_UAT_Environment Operational
General_Service_Updates_NGIS_UAT Operational
NGIS_UAT_Test_Selection Operational
NGIS_UAT_Test_Ordering Operational
NGIS_UAT_SFTP Operational
NGIS_UAT_M.I.Portal Operational
NGIS_UAT_Interpretation_Portal Operational
NGIS_UAT_CIP_API Operational
NGIS_UAT_CVA Operational
NGIS_UAT_IGV Operational
NGIS_UAT_Congenica Operational
NGIS_UAT_Cancer_DSS Operational
NGIS_UAT_New IB Operational
Third Party Integrator Operational
Third Party Integrator - Production Operational
Third Party Integrator - UAT Operational
Third Party Integrator - SIT Operational
100K_Applications Operational
100K_Interpretation_Portal Operational
100K_CIP-API Operational
100K_SNP Operational
100K_Congenica Operational
100K_MI_Portal Operational
General_Service_Updates_100K_Applications Operational
100K_Labkey Operational
100K_Open_Clinica Operational
Cloud_RE Operational
General_Service_Updates_Cloud_RE Operational
CloudOS Operational
VDI Operational
AWS_Workspace Operational
Research_Environment Operational
General_Service_Updates_Research_Environment Operational
RE_Confluence Operational
RE_Labkey Operational
RE_Data_Discovery_Portal Operational
RE_High_Performance_Compute_HPC_HELIX Operational
RE_Participant_Explorer Operational
RE_Research_Portal Operational
RE_IVA Operational
RE_Airlock_MFT Operational
Atlassian_Suite Operational
GE_Jira_Service_Desk Operational
GE_Jira Operational
GE_Confluence Operational
PanelApp Operational
Generation Study (Newborns) Operational
Generation Study Portal Operational
Generation Study Website Operational
Generation Study CRM Operational
Variant Review Tool Operational
Newborns Pipeline Operational
Tableau Operational
Tableau_Production_Internal Operational
Tableau_Production_External (Coming Soon) Operational
Aspera Operational
Aspera Operational
GitLab Operational
GitLab Operational
Artifactory Operational
Artifactory Operational
WEKA Storage Platform Operational
WEKA Operational
Colt Operational
Lumen Internet Connectivity Operational
Manage Engine Operational
Manage Engine (Self-Service) Operational
Manage Engine (AD Manager Plus) Operational
Semarchy Operational
Semarchy Master Data Management Operational
Quantum ObjectStore Operational
Quantum ObjectStore Operational
Miro Application Operational
Miro Log in ability Operational
Miro Mail System Operational
Miro Web Site Operational
AWS VPN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

NGIS Production Environment: Maintenance Notification Oct 7, 2026 17:00-21:00 BST

Dear all,

We would like to inform you of an outage on the NGIS production environment, to implement some planned changes. The outage will be on Wednesday, 07 October 2026 from 17:00 (BST) to 21:00 (BST).

Please note that the NGIS applications will be unavailable in the NGIS production environment during the advised timeframe.

If you have any queries about what changes will be implemented in the planned window please contact the Genomics England Service Desk.
Posted on Sep 30, 2026 - 12:39 BST

Genomics England Atlassian (JIRA Service Desk, JIRA & Confluence): Maintenance Notification Oct 14, 2026 18:00-23:00 BST

Dear All,

We will be performing essential maintenance across our Atlassian Suite. As a result, Genomics England JIRA Service Desk, JIRA & Confluence will be unavailable from 18:00 (BST) to 23:00 (BST), Wednesday, 14 October 2026.

During the advised timeframe please email ge-servicedesk@genomicsengland.co.uk and your query will then be logged when the system is available again.
Posted on Sep 30, 2026 - 09:35 BST

NGIS Production Environment: Congenica Case Deletion - 15 October 2026 Oct 15, 2026 09:00-17:00 BST

Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 15 October 2026.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.
Posted on Oct 01, 2026 - 12:49 BST

Oct 2, 2026

No incidents reported today.

Oct 1, 2026

NGIS Production Environment: Congenica Case Deletion - 17 September 2026
Completed - The scheduled maintenance has been completed.
Oct 1, 12:47 BST
Scheduled - Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 17 September 2026.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.
Sep 3, 12:16 BST

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Research Environment - Maintenance Notification - Airlock
Completed - The scheduled maintenance has been completed.
Sep 29, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 13:00 BST
Scheduled - Dear Researchers,

We will be undergoing scheduled maintenance on the Airlock application on Tuesday, 29 September 2026 from 13:00 (BST) to 15:00 (BST). The upgrade will update and improve the system security.

Once the upgrade is complete, the website will be available for use as normal.

We apologise for any inconvenience this may cause.


Best Wishes,
Genomics England
Sep 23, 16:10 BST

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

NGIS Production Environment: Maintenance and Cancer DSS v6.21.0 Release Notification
Completed - The scheduled maintenance has been completed.
Sep 23, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 17:00 BST
Scheduled - Dear all,

We would like to inform you of planned maintenance and a software release for Cancer DSS in the NGIS production environment. CDSSv6.21.0 will be released on Wednesday, 23 September 2026 from 17:00 (BST) to 21:00 (BST).

The CDSSv6.21.0 Release Note is now available in the 'GEL Release Documentation' folder in NHS Futures.

The main changes in the CDSSv6.21.0 release are:
- Cosmic replacement changes - Updates to Domain 2 list from cancer gene census to cancer gene list.
- Exon/intron annotations for SVs.
- Filter usability improvements.
- VAF disclaimer update.
- Ability to filter by Tier for TO cases.
- Bug fixes

This maintenance release will also introduce the option to update clinical indications for cancer referrals. Further details are available here .

Please note that the NGIS applications will be unavailable in the NGIS production environment during the advised timeframe.

If you have any queries about what changes will be implemented in the planned window please contact the Genomics England Service Desk.
Sep 21, 11:19 BST

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

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