All Systems Operational

General_Service_Updates_Genomics_England Operational
90 days ago
100.0 % uptime
Today
NGIS_Production_Environment Operational
90 days ago
99.49 % uptime
Today
General_Service_Updates_NGIS_Production Operational
90 days ago
99.72 % uptime
Today
NGIS_PROD_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Test_Ordering Operational
90 days ago
99.24 % uptime
Today
NGIS_PROD_SFTP Operational
90 days ago
99.24 % uptime
Today
NGIS_PROD_M.I.Portal Operational
90 days ago
99.24 % uptime
Today
NGIS_PROD_Interpretation_Portal Operational
90 days ago
99.24 % uptime
Today
NGIS_PROD_CIP-API Operational
90 days ago
99.24 % uptime
Today
NGIS_PROD_CVA Operational
90 days ago
99.24 % uptime
Today
NGIS_PROD_IGV Operational
90 days ago
99.24 % uptime
Today
NGIS_PROD_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_PROD_Cancer_DSS Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Environment Operational
90 days ago
99.53 % uptime
Today
General_Service_Updates_NGIS_UAT Operational
NGIS_UAT_Test_Selection Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Test_Ordering Operational
90 days ago
99.24 % uptime
Today
NGIS_UAT_SFTP Operational
90 days ago
99.93 % uptime
Today
NGIS_UAT_M.I.Portal Operational
90 days ago
99.24 % uptime
Today
NGIS_UAT_Interpretation_Portal Operational
90 days ago
99.24 % uptime
Today
NGIS_UAT_CIP_API Operational
90 days ago
99.24 % uptime
Today
NGIS_UAT_CVA Operational
90 days ago
99.24 % uptime
Today
NGIS_UAT_IGV Operational
90 days ago
99.24 % uptime
Today
NGIS_UAT_Congenica Operational
90 days ago
100.0 % uptime
Today
NGIS_UAT_Cancer_DSS Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - Production Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - UAT Operational
90 days ago
100.0 % uptime
Today
Third Party Integrator - SIT Operational
90 days ago
100.0 % uptime
Today
100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Interpretation_Portal Operational
90 days ago
100.0 % uptime
Today
100K_CIP-API Operational
90 days ago
100.0 % uptime
Today
100K_SNP Operational
90 days ago
100.0 % uptime
Today
100K_Congenica Operational
90 days ago
100.0 % uptime
Today
100K_MI_Portal Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_100K_Applications Operational
90 days ago
100.0 % uptime
Today
100K_Labkey Operational
90 days ago
100.0 % uptime
Today
100K_Open_Clinica Operational
90 days ago
100.0 % uptime
Today
Cloud_RE Operational
90 days ago
100.0 % uptime
Today
General_Service_Updates_Cloud_RE Operational
90 days ago
100.0 % uptime
Today
CloudOS Operational
90 days ago
100.0 % uptime
Today
VDI Operational
90 days ago
100.0 % uptime
Today
AWS_Workspace Operational
90 days ago
100.0 % uptime
Today
Research_Environment Operational
90 days ago
99.74 % uptime
Today
General_Service_Updates_Research_Environment Operational
90 days ago
100.0 % uptime
Today
RE_Confluence Operational
90 days ago
100.0 % uptime
Today
RE_Labkey Operational
90 days ago
100.0 % uptime
Today
RE_Data_Discovery_Portal Operational
90 days ago
100.0 % uptime
Today
RE_High_Performance_Compute_HPC_HELIX Operational
90 days ago
100.0 % uptime
Today
RE_Participant_Explorer Operational
90 days ago
97.67 % uptime
Today
RE_Research_Portal Operational
90 days ago
100.0 % uptime
Today
RE_IVA Operational
90 days ago
100.0 % uptime
Today
RE_Airlock_MFT Operational
90 days ago
100.0 % uptime
Today
Atlassian_Suite Operational
90 days ago
100.0 % uptime
Today
GE_Jira_Service_Desk Operational
90 days ago
100.0 % uptime
Today
GE_Jira Operational
90 days ago
100.0 % uptime
Today
GE_Confluence Operational
90 days ago
100.0 % uptime
Today
PanelApp Operational
90 days ago
99.98 % uptime
Today
Generation Study (Newborns) Operational
90 days ago
100.0 % uptime
Today
Generation Study Portal Operational
90 days ago
100.0 % uptime
Today
Generation Study Website Operational
90 days ago
100.0 % uptime
Today
Generation Study CRM Operational
90 days ago
100.0 % uptime
Today
Variant Review Tool Operational
90 days ago
100.0 % uptime
Today
Newborns Pipeline Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
99.88 % uptime
Today
Tableau_Production_Internal Operational
90 days ago
99.76 % uptime
Today
Tableau_Production_External (Coming Soon) Operational
90 days ago
100.0 % uptime
Today
Aspera Operational
90 days ago
100.0 % uptime
Today
Aspera Operational
90 days ago
100.0 % uptime
Today
GitLab Operational
90 days ago
100.0 % uptime
Today
GitLab Operational
90 days ago
100.0 % uptime
Today
Artifactory Operational
90 days ago
100.0 % uptime
Today
Artifactory Operational
90 days ago
100.0 % uptime
Today
WEKA Storage Platform Operational
90 days ago
100.0 % uptime
Today
WEKA Operational
90 days ago
100.0 % uptime
Today
Colt Operational
90 days ago
100.0 % uptime
Today
Lumen Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
Manage Engine Operational
90 days ago
100.0 % uptime
Today
Manage Engine (Self-Service) Operational
90 days ago
100.0 % uptime
Today
Manage Engine (AD Manager Plus) Operational
90 days ago
100.0 % uptime
Today
Semarchy Operational
90 days ago
100.0 % uptime
Today
Semarchy Master Data Management Operational
90 days ago
100.0 % uptime
Today
Quantum ObjectStore Operational
90 days ago
100.0 % uptime
Today
Quantum ObjectStore Operational
90 days ago
100.0 % uptime
Today
Miro Application Operational
Miro Log in ability Operational
Miro Mail System Operational
Miro Web Site Operational
AWS VPN Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

NGIS Production Environment: Congenica Case Deletion - 18 December 2025 Dec 18, 2025 09:00-17:00 GMT

Dear Congenica User,

This is a reminder that GEL will be deleting cases from Congenica on a regular basis. The cases that will be marked for deletion will be the ones that have been closed for 2 weeks in the Interpretation Portal, this is regardless of the amount of time that it has been in Congenica. Closed is defined as the report/summary of findings and exit questionnaire being completed by the user.

The next set of deletions will take place on the Thursday, 18 December 2025.

If you wish to keep a case in Congenica, we advise that you inform the Genomics England Service Desk at least 3 days in advance of the 2 week mark for your case.

Posted on Dec 04, 2025 - 14:04 GMT

Research Environment - Maintenance Notification - Airlock Dec 24, 2025 00:00 - Dec 27, 2025 00:00 GMT

Dear Researchers,

We wish to inform you that the Airlock system will be closed from Wednesday, 24 December 2025 to Friday, 26 December 2025, due to staff leave during the festive period.

Please note that requests will not be monitored or reviewed during this period, however, any requests submitted during this time will be reviewed once the Airlock team returns on Monday, 29 December 2025.

We apologise for any inconvenience this may cause and thank you for your understanding.

Best wishes,
Genomics England

Posted on Dec 08, 2025 - 15:41 GMT
Dec 20, 2025

No incidents reported today.

Dec 19, 2025
Completed - The scheduled maintenance has been completed.
Dec 19, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 09:00 GMT
Scheduled - Dear research user,

The Double Helix HPC (Double Helix cluster) will be undergoing scheduled maintenance on Friday, 19 December from 09:00 (GMT) to 11:00 (GMT).

During this time you may experience a short disruption of up to 5 mins when attempting to submit new jobs. Running and pending jobs will not be affected.

We apologise for any inconvenience this may cause.

Best Wishes,
Genomics England

Dec 12, 10:37 GMT
Dec 18, 2025

No incidents reported.

Dec 17, 2025
Completed - The scheduled maintenance has been completed.
Dec 17, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 17:00 GMT
Scheduled - Dear all,

We would like to inform you of an outage on the NGIS production environment, to implement some planned changes. The outage will be on Wednesday, 17 December 2025 from 17:00 (GMT) to 21:00 (GMT).

Please note that the NGIS applications will be unavailable in the NGIS production environment during the advised timeframe.

If you have any queries about what changes will be implemented in the planned window please contact the Genomics England Service Desk.

Dec 10, 11:58 GMT
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Completed - The scheduled maintenance has been completed.
Dec 12, 17:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 17:30 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 10, 13:48 GMT
Dec 11, 2025

No incidents reported.

Dec 10, 2025
Resolved - SERVICE:
NGIS Congenica Portal

SEVERITY:
3

GEL REF:
GEL-308530

DESCRIPTION:
Some tiered variants missing in the Congenica Portal

SUMMARY OF IMPACT:
We are pleased to notify you that as for our communication to all GLHs via email last week, all affected cases were re-dispatched and ready to be reviewed in the Congenica portal.

The archiving function which was disabled while the issue was investigated is now reinstated with the fix that Congenica deployed to the NGIS production environment, yesterday, 9 December 2025.

We would like to thank you for your patience and apologise for any inconvenience this issue may have caused you.

Dec 10, 10:58 GMT
Identified - SERVICE:
NGIS Congenica Portal

SEVERITY:
3

GEL REF:
GEL-308530

DESCRIPTION:
Some tiered variants missing in the Congenica Portal

SUMMARY OF IMPACT:
Further to our communication to you yesterday, we are still working with Congenica to find the root cause of the issue where some cases do not show all tiered variants in the Congenica portal.

Congenica have found that the issue affects cases that were archived and then restored after the Congenica v4.0 release on Saturday, 15 November 2025. During the archiving process, a small number of variants (less than 1%) were not included in the archive file. When these cases are restored, the missing variants do not appear in the main Variant table.

Current understanding:
- Cases archived and restored before 15 November 2025: Unaffected
- Cases archived before 15 November 2025 and restored after the upgrade: Unaffected
- Cases archived after 15 November 2025: Affected. Any restored case of this type may have missing variants.

Congenica have disabled the archiving function while they investigate the issue further.

Recommended Actions:
- Do not start analysis in Congenica on any case archived after 15 November 2025 until further notice. A list of affected cases will be emailed to each GLH imminently. You can still review tiered variants using the Interpretation Browser (or the New Interpretation Browser).
- Any other cases that were archived before 14 November 2025 may proceed as usual.

Nov 25, 16:22 GMT
Investigating - SERVICE:
NGIS Congenica Portal

SEVERITY:
3

GEL REF:
GEL-308530

DESCRIPTION:
Some tiered variants missing in the Congenica Portal

SUMMARY OF IMPACT:
We are aware of an issue in Congenica where it appears that in some referrals not all tiered variants are being displayed. We have raised the issue with Congenica and will update when we have more information.

In the meantime, you can assess tiered variants in either the Interpretation Browser or the New Interpretation Browser

These guides can help you with the workaround options:
Interpret your referral without a DSS
New Interpretation Portal Guide

We apologise for any inconvenience this may be causing you.

Nov 24, 09:50 GMT
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.